Field Clinical Implementation Specialist

University of Minnesota School of Nursing

Columbus (OH)

Hybrid

USD 90,000 - 135,000

Full time

14 days+

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Job summary

Blue Spark is seeking a Clinical Implementation Specialist to support TempTraq and VitalTraq in clinical settings. The CIS will serve as a technical and clinical liaison, providing onsite and remote support and tailoring workflows to meet clinician needs.

This field-based role spans the United States with up to 40% travel, collaborating with physicians, nurses, and other clinicians to ensure patient monitoring success and data integrity throughout implementation.

Qualifications

BS in Nursing or similar clinical profession; active, unencumbered license preferred.
Minimum of 5 years of experience within a healthcare facility. Oncology or Urology experience is a plus.
Prior experience providing clinical support and/or training for process implementations is preferred.
Technical background and ability to troubleshoot technical issues is an advantage, including device connectivity and mobile application issues.
Working knowledge of HIPAA and patient privacy requirements in the clinical setting.
Ability to travel up to 25-40% as needed, with access to a large airport.
Ability to learn TempTraq and VitalTraq products and their applications for continuous monitoring of patient temperature and vital signs.
Professionally and effectively deliver support to clinical healthcare professionals and patients.
Excellent written, verbal, presentation, and communication skills.
Proficiency with MS Office suite (PowerPoint, Excel, Word).

Responsibilities

Provide customer support and act as resource for the use of TempTraq and VitalTraq in the clinical setting, including implementation and workflow design.
Collaborate with physicians, nurses, and other clinicians to understand their workflow and guide the configuration of applications to meet the clinician’s needs.
Gather baseline data needed to quantify client success.
Provide clinical expertise in the development of the project plan, including strategies for nursing engagement and post-go live follow-up.
Perform all implementation activities, maintain complete and current implementation records, site files, and training documentation.
Execute site-level strategies to enhance patient engagement and retention at assigned accounts.
Track and report implementation of metrics for assigned accounts.
Contribute site-level implementation data, utilization data, clinical observations, and findings to identify areas of improvement, highlight the benefits of TempTraq and VitalTraq for healthcare providers and patients, and support abstracts, posters, manuscripts, and scientific presentations, serving as a co-author where the contribution warrants.
Represent Blue Spark at regional and national scientific and educational conferences as assigned.
Submit all publication and presentation activity through the Senior Clinical Implementation Specialist and the Company’s publication planning and review process, and ensure contributed data are accurate and captured in the publication tracking process supporting clinical evaluation and post-market surveillance (MDR) requirements.
Recognize, document, and promptly report product complaints and adverse events in accordance with Blue Spark’s complaint handling procedures, and complete all assigned complaint handling and vigilance training.
Comply with HIPAA and customer privacy requirements and support customer information technology and information security review processes during implementation.
Act as a thought partner for continuous product iteration and refinement based on healthcare provider feedback, submitting structured field feedback through the Senior Clinical Implementation Specialist.
Perform other duties and responsibilities as assigned, including tasks that may not be specifically listed in this job description.