Field Client Wellness & Care Supervisor

Serenity Home Health Care Agency LLC; Niles (IL); On-site; USD 42,000 - 46,000; Full time

Job summary

Serenity Home Health Care Agency LLC in Niles, IL is seeking a Client Wellness and Satisfaction Supervisor to oversee client care and satisfaction. The role involves home visits to new and existing clients, SOC visits, caregiver supervision, and detailed reporting to ensure quality service.

The candidate will manage daily supervisory visits, document via Axis Care, coordinate with the coordinator, and support continuous improvement across branches. This is a full-time position.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service within home care is preferred.

Responsibilities

• Calls new clients to set up home visits.
• Opens cases with clients, including confirming proper documentation and information is obtained.
• Assess clients’ situation and environment.
• Reviews and assesses the quality of care performed by the caregivers.
• Conducts follow-up visits as needed or requested.
• Preparing new client folders for home visits.
• Documents all visits and communication with clients and caregivers on Axis Care.
• Conducts client surveys every 3-4 months for home visits.
• Distributes necessary supplies to caregivers/clients as needed.
• Deliver supplies/documents to various branches when required as permitted by the visit schedule.
• Attend to any other assigned duties as deemed necessary.

Skills

Attention to detail

Communication skills

Organizational skills

Willingness to learn

Driver's license

Field work

Education

High school diploma or equivalent

Customer Service (Home Care)

Tools

Axis Care

Tablets

Vehicle tracker

Job description

Serenity Home Health Care Agency LLC in Niles, IL is seeking a Client Wellness and Satisfaction Supervisor to oversee client care and satisfaction. The role involves home visits to new and existing clients, SOC visits, caregiver supervision, and detailed reporting to ensure quality service.

The candidate will manage daily supervisory visits, document via Axis Care, coordinate with the coordinator, and support continuous improvement across branches. This is a full-time position.