Field Claims Support Investigator

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Aspire General Insurance in Rancho Cucamonga is seeking a Field Support Specialist to assist Claims Adjusters by conducting on-site investigations, collecting information, and supporting claim resolution. This entry-level role rewards independent work, strong communication, and field engagement.

You will travel within an assigned territory, document observations, and contribute to timely, accurate claims processing while upholding professional standards and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license with clean driving record.
• Ability to travel frequently within an assigned territory.
• Strong communication and interpersonal skills.
• Professional, composed in challenging interactions.
• Independent work style with good prioritization.
• Basic proficiency with smartphones, tablets, cameras, and apps.
• Associate or bachelor’s degree preferred.

Responsibilities

• Conduct in‑person visits to contact unresponsive parties.
• Obtain statements from witnesses when allowed.
• Verify residency, occupancy and other claim details.
• Assist in confirming facts surrounding losses and incidents.
• Document findings and submit field reports timely.
• Photograph scenes and gather evidence as needed.
• Locate surveillance footage from nearby sources.

Skills

Strong communication

Interpersonal skills

Travel frequently

Professional demeanor

Independent work ability

Smartphone/tablet proficiency

Driving with clean record

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Tools

Smartphones

Cameras

Mobile apps

Job description

Aspire General Insurance in Rancho Cucamonga is seeking a Field Support Specialist to assist Claims Adjusters by conducting on-site investigations, collecting information, and supporting claim resolution. This entry-level role rewards independent work, strong communication, and field engagement.

You will travel within an assigned territory, document observations, and contribute to timely, accurate claims processing while upholding professional standards and confidentiality.