Field Claims Representative – Springfield, MO

Auto-Owners Insurance; New York (NY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

401(k) with company match

Pension plan

Paid time off

Bonus programs

Job summary

Auto-Owners Insurance in New York is seeking a motivated field claims professional. The role handles claims in the field under general supervision through the life-cycle, with in-person training and potential work-from-home flexibility up to 5 days per week.

You will investigate facts, determine coverage, evaluate loss, and manage property and casualty claims across an assigned territory, engaging with agents, insureds, and other stakeholders to settle claims accurately and promptly.

Qualifications

• Bachelor’s degree or direct equivalent experience handling property and casualty claims.
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims.
• Field claims handling experience is preferred but not required.
• Knowledge of Xactimate software is preferred but not required.
• Above average communication skills (written and verbal).
• Ability to resolve complex issues.
• Organize and interpret data.
• Ability to handle multiple assignments.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial documents.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistency with underwriting guidelines for coverage.

Responsibilities

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability.
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims.
• Become familiar with insurance coverage by studying policies, endorsements and forms.
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary.
• Ensure that claims payments are issued in a timely and accurate manner.
• Handle investigations by phone, mail and on-site investigations.

Skills

Communication

Issue resolution

Data interpretation

Time management

Diversity awareness

Mathematical understanding

Education

Bachelor's degree or direct equivalent experience handling property and casualty claims

Tools

Xactimate

Job description

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 5 days per week.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job requires mastery of claims-handling skills and requires the person to:

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims, and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• A minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.