Field Claims & Project Support Specialist

BlueScope North America; Kansas City (MO); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

BlueScope North America is seeking a Customer Service Representative to support the Project Manager by handling field issue reports from Builders, coordinating resolutions, and serving as the customer contact throughout the claims process.

The role involves collaborating with Manufacturing, Engineering, and Project Management to finalize resolutions, tracking claim status, and developing root-ccause analyses and training to improve processes. Prior PEMB and AutoCAD exposure is preferred.

Qualifications

• Associates or 2-year technical degree required.
• 3 years of related work experience in detailing, project clarification, project assistant or project management.
• Experience with Pre-Engineered Metal Building practices, including parts order entry processes and reading architectural and VPC construction drawings.

Responsibilities

• Contribute to providing services and products with Zero Defects
• Respond to field issues reported by the Builders and problem solve field issues to resolve claims by reviewing plans, specifications, scope, COGS, job folder, and clarification
• Work with Manufacturing and Shipping on completing parts orders as well as processing job adds, shortages, and errors through Compass and BSP. Write change orders and ensure they flow properly through the business.
• Collaborate with Manufacturing, Engineering, and Project Management to determine final resolution
• Track and follow-up on status of claims. Document potential claim issues and provide Project Managers with back-up information for submitted claims
• Complete claims analysis and develop training on results of root cause analysis. Create field call tracking matrix for complex multi-phase projects. Hold communication meetings with internal and external personnel to bring all claims and errors to completion.
• Facilitate communications with Builder during claims investigation and resolution process

Education

Associates or 2-year technical degree

Tools

AutoCAD

Job description

BlueScope North America is seeking a Customer Service Representative to support the Project Manager by handling field issue reports from Builders, coordinating resolutions, and serving as the customer contact throughout the claims process.

The role involves collaborating with Manufacturing, Engineering, and Project Management to finalize resolutions, tracking claim status, and developing root-ccause analyses and training to improve processes. Prior PEMB and AutoCAD exposure is preferred.