Field Claims Investigator

Phoenix Loss Control, Inc.; Billings (MT); On-site; USD 29,000 - 39,000; Part time

Job summary

Phoenix Loss Control (PLC) seeks part-time field investigators to support damage recovery for telecom and utility clients. You will conduct on-site field investigations, write concise reports, and maintain knowledge of local regulations for underground and aerial cables.

You must respond promptly to damage calls and complete investigations within seven days. Ideal candidates are self-driven, detail-oriented, with strong communication skills, a valid driver’s license, insurance, and a reliable

Qualifications

• Gathers information through field interviews with contractors, technicians, witnesses and others
• Uses a smartphone to collect photos, videos and other evidence during investigations
• Has a computer and internet access to upload reports and research cases
• Exhibits excellent written and verbal communication with strong attention to detail
• Able to operate independently and prioritize tasks to meet deadlines
• Maintains strong, objective analytical skills
• Holds a valid driver’s license, current insurance, and reliable vehicle for on-demand responses
• Wears safety vest, work boots, and hard-hat as required

Responsibilities

• Conduct on-site field investigations
• Write detailed investigation reports using diverse sources and evidence
• Develop knowledge of local/state statutes for underground and aerial cables
• Respond to damage calls promptly
• Complete investigations within 7 days and support recovery process
• Record time, mileage and related items accurately

Skills

Interpersonal skills

Written and verbal communication

Analytical skills

Independent work

Attention to detail

Time management

Driver's license

Safety awareness

Smartphone usage

Field interviewing

Tools

Smartphone

Computer with internet

Reliable vehicle

Job description

Job Type:Contract
Workplace Type:Hybrid (50% remote, 50% fieldwork)
Compensation: $25/ hr plus$.50/mi

COMPANY OVERVIEW

Phoenix Loss Control (PLC) is aUS-based business servicesproviderin the cable, telecom, and utilities sector. PLC’s core service is outside plant damage investigation, recovery, and prevention. Across the US and parts of Canada, we help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 140people, servicing some of the largest cableandtelecomsoperators(e.g., Comcast,Spectrum,AT&T, and Google). PLC is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on-call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items
  

Requirements

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high-speed internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid driver’s license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
  

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager
  

This is a contract position. There are no benefits offered with this position.