Field Claims Adjuster - Auto Damage

Progressive Insurance; Town of Texas (WI); On-site; USD 60,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision

Wellness & mental health programs

Life insurance

Paid time off

Volunteer time off

Sick leave & disability

Parental & family leave

Diversity & ERGs

Tuition assistance

Job summary

Progressive Insurance is hiring an auto damage claims adjuster to act as the main contact for customers, guiding the repair process from start to finish. You’ll manage your own workload, negotiate with body shops, and assess liability with a focus on customer service.

This field role may require occasional office reports and travel within the assigned area; a company car is provided. Preference is given to candidates in the Austin, TX area.

Qualifications

• Minimum of four years relevant work experience with one year appraisal/estimatics or insurance experience.
• OR Associate's degree with minimum three years relevant experience plus one year appraisal/estimatics or insurance experience.
• OR Bachelor's degree with minimum one year appraisal/estimatics or insurance experience.
• Valid driver’s license and auto insurance, and compliance with Progressive driving standards.

Responsibilities

• Complete vehicle inspections, write estimates and determine total loss evaluations.
• Negotiate repair process with body shops.
• Document claim information and decisions per standards and laws.
• Evaluate and handle claim payments and resolutions.
• Review and determine validity of supplement requests.

Skills

Leadership

Customer service

Decision making

Attention to detail

Negotiation

Education

Associate's degree

Bachelor's degree

High school diploma

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location

Preference for candidates in the Austin, TX area.

Duties & Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Must-have Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $60,000 - $77,000/yearly
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer