Field Claims Adjuster - Auto Damage

Progressive; Austin (TX); Hybrid; USD 60,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Wellness & mental health programs

Holidays & PTO

Paid time off

Life insurance

Tuition assistance

Job summary

Progressive is hiring an auto damage claims adjuster to act as the primary contact in guiding repairs from start to finish. You will manage your own workload, collaborate with body shops, and negotiate pricing while assessing liability.

The role involves field work with a company car and occasional office visits within your geographical area. Preferred candidates are in the Austin, TX area and possess strong leadership, conflict management, and customer service skills to deliver excellent

Qualifications

• 4+ years of relevant work experience with 1 year appraisal/estimatics or insurance experience
• Associate's degree + 3+ years relevant experience with 1 year appraisal/estimatics or insurance
• Bachelor's degree + 1 year appraisal/estimatics or insurance experience

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set timelines
• Negotiate repair process with body shops
• Document claim information and ensure compliance with standards/laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Customer service

Negotiation

Attention to detail

Decision making

Communication

Education

Associate's degree

Bachelor's degree

Job description

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive's point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Location

Preference for candidates in the Austin, TX area..

Duties & responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Must-have qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver's license, auto insurance, and compliance with Progressive's driving standards and/or policies

Compensation

• $60,000 - $77,000/yearly
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer