Field Claims Adjuster - Auto Damage - Hiawatha, IA

MSCCN; Hiawatha (IA); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision

Wellness programs

FSA/HSA options

Paid time off

Military leave

Job summary

Progressive is seeking an experienced auto damage claims adjuster for field-based work. You will serve as the primary contact for customers, directing the repair process, negotiating with body shops, and managing your own claim inventory with minimal supervision.

This role entails travel within your assigned area, occasional office reporting, and a focus on attention to detail and excellent customer service. A valid driver’s license is required.

Qualifications

• Minimum four years relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree with related insurance experience may substitute for part of the experience requirement.
• Bachelor's degree with one year appraisal/estimatics or insurance experience is acceptable.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document claim information and make decisions in line with standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Claims experience

Appraisal experience

Auto damage

Negotiation

Customer service

Driving

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

High school diploma + 4 years experience

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Additional Qualifications/Responsibilities

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $66,800 - $81,600/year based on relevant experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance