Field Claims Adjuster - Auto Damage - Eden Prairie, MN

MSCCN; Eden Prairie (MN); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) match

Medical, dental & vision insurance

Wellness programs

HSA/FSA and life insurance

Paid time off

Sick leave benefits

Disability insurance

Military leave and pay

Diversity and inclusion

Job summary

Progressive is seeking an auto damage claims adjuster to act as the primary contact with customers, guiding repair decisions from start to finish. You’ll manage your own assignments, coordinating with body shops to negotiate pricing and assess liability, requiring leadership and strong conflict management skills.

Field position with a company car; occasional office reporting may be required, and travel within the assigned area is expected.

Qualifications

• 4+ years of relevant work experience with 1 year appraisal/estimatics or insurance
• Associate’s degree + 3 years relevant experience incl. 1 year appraisal/estimatics
• Bachelor’s degree + 1 year appraisal/estimatics or insurance
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions per standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement request

Skills

Leadership

Conflict management

Attention to detail

Customer service

Negotiation

Time management

Education

Associate's degree

Bachelor's degree

High school diploma

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience.

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement request

Additional Qualifications/Responsibilities

Minimum qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Compensation

• $66,800 - $81,600/year based on relevant experience
• Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance