Field Claims Adjuster - Auto Damage - Citrus Heights, CA
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Benefits offered by this job
Job summary
Progressive is seeking an Auto Damage Claims Adjuster to act as the primary contact with customers, directing repair processes end-to-end and managing claims in the field, with occasional office reporting.
Ideal candidates bring leadership, conflict management, and a strong eye for detail, plus a passion for exceptional customer service. Travel within their assigned geographic area is required.
Qualifications
- At least four years of relevant work experience with one year appraisal/estimatics or insurance experience.
- Associate's degree + three years relevant work experience with one year appraisal/estimatics or insurance experience.
- Bachelor's degree + one year appraisal/estimatics or insurance experience.
- Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.
Responsibilities
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
- Negotiate repair process with body shops.
- Document information related to the claim and make decisions consistent with claims standards and local laws.
- Evaluate and handle claim payments and resolution of claims without payments.
- Review and determine validity of any supplement requests.
Skills
Education
Job description
ATTENTION MILITARY AFFILIATED JOB SEEKERS
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, you can proceed to verify your eligibility.
Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.
As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.
This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.
Location: Candidates must reside within the Roseville, Folsom, Citrus Heights, Fair Oaks, Antelope, or Rancho Cordova, CA area
- Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
- Negotiate repair process with body shops
- Document information related to the claim and make decisions consistent with claims standards and local laws
- Evaluate and handle claim payments and resolution of claims without payments
- Review and determine validity of any supplement requests
487448BR
High School/GED
- A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
- {OR} Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
- Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies
Extensive estimating experience
You’ll be paid $35.29 - $43.17/hour depending on experience
Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance
- 401(k) with dollar-for-dollar company match up to 6%
- Medical, dental & vision, including free preventative care
- Wellness & mental health programs
- Health care flexible spending accounts, health savings accounts, & life insurance
- Paid time off, including volunteer time off
- Paid & unpaid sick leave where applicable, as well as short & long-term disability
- Parental & family leave; military leave & pay
- Diverse, inclusive & welcoming culture with Employee Resource Groups
- Career development & tuition assistance
The physical requirements and working conditions listed below are representative of those required on the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties and responsibilities.
Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
May require prolonged repetitive use of the upper extremities.
Must be able to move and/or lift 20 lbs.
Involves standing and walking around the room to monitor work (e.g., training).
Requires long periods of standing (e.g., mailroom).
Involves frequent driving.
Required to climb, balance, stoop, crouch and crawl.
May require long periods of sitting.
Citrus Heights
California
Claims
Ins Insurance
Progressive
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