Field Claims Adjuster - Auto Damage - Santa Cruz, CA

VetJobs; Santa Cruz (CA); On-site; USD 49,000 - 59,000; Full time

Benefits offered by this job

401(k) with company match up to 6%

Medical, dental & vision insurance

Wellness & mental health programs

Health care flexible spending accounts

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main contact with customers, directing the repair process from start to finish. This field role requires independent work and frequent travel within your assigned geographic area.

You will work closely with body shops, negotiate repair pricing, and assess liability while maintaining a strong focus on customer service and claims integrity. A company car is provided, with occasional office reporting as needed.

Qualifications

• A minimum of four years of relevant work experience with one year appraisal/estimatatics or insurance experience
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatatics or insurance experience
• Bachelor's degree and a minimum of one year appraisal/estimatatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

High School/GED

Associate's degree

Bachelor's degree

Job description

Job Description

Attention Military Affiliated Job Seekers - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience,

Progressive is dedicated to helping employees move forward and live fully in their careers. Your journey has already begun.

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

This is a field position with access to a company car and frequent driving within your assigned geographical area. We assess our workload collectively, which means you may cover assignments outside your geographical area. You may also be required to report into an office occasionally.

Territory: Santa Cruz, CA - seeking candidates from the Santa Cruz, Watsonville, Scotts Valley, Salinas, and Monterey, CA area.

Duties and responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests

Auto req ID

486894BR

Minimum Education Required

High School/GED

Additional Qualifications/Responsibilities

• A minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies

Preferred Qualifications

• Extensive estimating experience

Compensation

You’ll be paid $35.29 - $43.17/hour depending on experience

Gainshare annual cash incentive payment up to 16% of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Physical requirements and working conditions

• Individual will work in the field, office, body shop, network shop, or service center environment and at time be expected to lift, bend stretch, walk, crouch, twist and/or lay on floor.
• Exposure to fumes, dust and odors from chemicals/solvents typically found in body shops.
• May require prolonged repetitive use of the upper extremities.
• Must be able to move and/or lift 20 lbs.
• Involves standing and walking around the room to monitor work (e.g., training).
• Requires long periods of standing (e.g., mailroom).
• Involves frequent driving.
• Required to climb, balance, stoop, crouch and crawl.
• May require long periods of sitting.

City

Santa Cruz

State

California

Job_Category

Claims

Job Code

Ins Insurance

Affiliate Sponsor

Progressive