Field Claim Representative

Solera; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Field Claims Representative, where you'll manage on-site insurance claims and develop strong customer relationships. This role offers the opportunity to work independently and tackle challenging situations while ensuring excellent service and adherence to safety standards. With a focus on problem solving and project management, you will play a crucial role in the claims process. If you thrive in dynamic environments and have a passion for helping others, this position is perfect for you. Be part of a team that values innovation and dedication in transforming the vehicle lifecycle experience.

Qualifications

• Strong problem solving and project management skills required.
• Excellent customer service skills with client policyholders.

Responsibilities

• Conduct on-site insurance property claim inventory assignments.
• Promote and maintain good customer relations with adjusters.

Skills

Problem Solving

Project Management

Customer Service

Interpersonal Skills

Analytical Skills

Communication Skills

Leadership Skills

Personal Organization

Tools

Microsoft Office Suite

Job description

Field Claims Representative/Virtual New York/ Ft. Wayne, Indiana

Who We Are
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

1. Conduct and manage on-site insurance property claim inventory assignments pursuant to SOS field inventory processes.
2. Complete all tasks assigned in a diligent manner consistent with department, facility or operational and corporate goals and objectives.
3. Assist in business development activities in conjunction with new and existing service offerings.
4. Promote, build, and maintain good customer relations with adjusters to assist in retention and repeat use.
5. Communicate with your Field Manager and Service Manager on a daily basis regarding operational issues and/or improvements.
6. Follow all standard operating and safety procedures, written and oral, at all times.
7. Ability and willingness to take on additional responsibilities as assigned.

What You’ll Do

1. Strong problem solving and project management skills while maintaining excellent customer service with client policyholders and insurance company claim staff.
2. Present in a professional manner both in personal and vehicle appearance.
3. Ability to work in adverse conditions (post loss insurance claims).
4. Perform work assignments in a safe and concise manner, following all Enservio safety standards.
5. Proficient with Microsoft Office Suite.
6. Strong problem solving and analytical skills.
7. Strong interpersonal, writing and communication skills.
8. Excellent personal organization and leadership skills.
9. Results oriented with the ability to accomplish work in a team environment.
10. Property and Casualty claim experience a plus.
11. Restoration industry experience a plus.
12. Ability to travel to site locations in your geographic area.
13. Ability to lift without any physical restrictions up to 30 pounds.
14. Work independent of direct onsite supervision.
15. Valid driver's license and reliable personal vehicle available for use.

Note: It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.