Field Care Coordinator - ALTCS - Navajo / Apache Counties, AZ

UnitedHealth Group; Show Low (AZ); On-site; USD 33,000 - 59,000; Full time

Job summary

UnitedHealth Group's UnitedHealthcare is seeking a Field Care Coordinator (Case Manager) to support a caseload of members with low-to-medium complexity medical/behavioral needs across Navajo and Apache Counties, including Show Low, AZ. This field-based role requires visiting members in their homes and long-term care settings to assess needs and coordinate care.

You will partner with teams, provide education, manage transitions after ER visits, and advocate for members, with a compensation

Qualifications

• 2+ years of case management experience serving members with Serious Mental Illness (SMI)
• 1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
• 1+ years of experience with MS Office (Word, Excel, Outlook)
• Driver's License and access to reliable transportation; ability to travel within assigned territory ~50% of the time
• Ability to work in field visiting members in homes or facilities

Responsibilities

• Engage members face-to-face and/or telephonically to complete comprehensive needs assessments
• Develop and implement person-centered care plans addressing medical, behavioral, functional, cultural, and socioeconomic needs
• Partner and collaborate with internal care team, providers, and community resources to implement care plans
• Provide education and coaching to support member self-management of care needs and lifestyle changes
• Support proactive discharge planning and coordinate care transitions after ER, inpatient, or SNF admissions
• Advocate for members and families to ensure needs and choices are represented and supported by the health care team

Skills

Case management

Bilingual

Driver's License

Education

Bachelor's degree in Psychology, Special Education, or Counseling

Tools

MS Office (Word, Excel, Outlook)

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

The Field Care Coordinator (Case Manager) will be the primary case manager supporting a caseload of members with low-to-medium complexity medical/behavioral needs, eligible to receive ALTCS or Long Term Care Services. Care coordination activities will focus on supporting member's medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

Expect to spend about 50% of your time in the field visiting our members in their homes or in long-term care facilities. You'll need to be flexible, adaptable and, above all, patient in all types of situations.

This is a field-based position covering travel territory in Navajo and Apache Counties including Show Low, St. Johns, Springerville, Eagar, AZ.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member's needs and choices are fully represented and supported by the health care team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of case management experience serving members determined to have a Serious Mental Illness (SMI)
• 1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's License
• Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers about 50% of the time

Preferred Qualifications:

• Bachelor's degree in Psychology, Special Education, or Counseling
• CCM certification
• Experience working in team-based care
• Experience in Managed Care
• Social Work experience
• Bilingual

Physical Requirements:

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to transport equipment to and from field locations needed for visits (ex. laptop, portable printer, other materials, etc.)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable. #UHCPJ

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#UHCPJ