Field Care Coordinator - Roswell, NM

Taleo; Roswell (NM); Hybrid; USD 40,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group is seeking a Field Care Coordinator in Roswell, NM. This field-based role manages a panel of members with low-to-medium complexity medical/behavioral needs, coordinating care and services to improve outcomes.

The position is full-time (40 hours/week) with flexibility to work 8-hour shifts within 8am–5pm, and telecommuting is possible from home when not in the field. Candidates must have a healthcare background, licensure if applicable, and be within commuting distance of

Qualifications

• Bachelor's degree or 2+ years of health care experience.
• Current, unrestricted licensure in RN or LCSW/LMSW/LMHC with 3 years clinical experience.
• 3+ years of clinical experience in health care.
• 4+ years in a clinical environment including 1+ year as Care Coordinator.
• LPN with 3+ years clinical experience.
• 1+ years MS Office experience.
• Driver's license and ability to travel up to 50% within territory.

Responsibilities

• Engage members face-to-face or by phone for needs assessments.
• Develop and implement person-centered care plans.
• Collaborate with care team and community resources to execute plans.
• Provide education to support self-management of care needs.
• Coordinate discharge planning and care transitions following ER or SNF events.
• Advocate for members to ensure needs are represented by the health care team.
• Establish a positive relationship with members and ensure cultural competence.

Skills

MS Office

Travel 50%

Home office

Communication skills

Education

Bachelor's degree

2+ years health care experience

Tools

Driver's license

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Field Care Coordinator - Roswell, NM (2386262)

Field Care Coordinator - Roswell, NM - 2386262

UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for years to come. Make an impact with a team that shares your passion for helping others. Join us to start Caring. Connecting. Growing together.

The Field Care Coordinator will be the primary care manager for a panel of members with low-to-medium complexity medical/behavioral needs. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

This position is full - time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 - hour shift schedules during our normal business hours of 8am to 5pm. It may be necessary, given the business need, to work occasional overtime. This position is a field - based position with a home - based office. You will work from home when not in the field.

If you are located in Albuquerque, Santa Fe, or Belin, New Mexico or withing a commutable distance, you will have the flexibility to work remote* as you take on some tough challenges.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team
• Create a positive experience and relationship with the member
• Practice cultural sensitivity and cultural competence in daily care
• Learn and listen to member needs and barriers to help promote self-advocating
• Collaborating with clinical team of social aspects that might impact treatment plan
• Proactively engage the member to manage their own health and healthcare
• As needed, help the member engage with mental health and substance use treatment
• Provide member education and health literacy on community resources and benefits to encourage self sufficiency
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
• Partner with care team (community, providers, internal staff)
• Knowledge and continued learning of community cultures and values

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree OR 2+ years of relevant health care experience
• Two-year degree or higher with 3+ years of clinical experience
• Current, unrestricted independent licensure as a Registered Nurse OR a Licensed Clinical Social Worker (LCSW), Licensed Master Social Worker (LMSW), Licensed Professional Clinical Mental Health Counselor, or Licensed Mental Health Counselor (LMHC) with 3 years of clinical experience
• 5+ years of relevant experience, including 3+ years of clinical experience
• 4+ years of experience in a clinical environment (including 1+ years of experience as a Care Coordinator)
• LPN with 3+ years of clinical experience
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver's license and access to reliable transportation and the ability to travel up to 50% of the time within assigned territory to meet with members and providers
• Must have a designated workspace inside the home with access to high - speed internet availability
• Reside in or within commutable driving distance to Roswell, NM

Preferred Qualifications:

• CCM certification
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience working in team-based care

Background in Managed Care

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.