Field Care Coordinator - ALTCS - Navajo / Apache Counties, AZ

Taleo; Show Low (AZ); On-site; USD 68,770,000 - 123,213,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive and recognition programs

401k and stock purchase options

Job summary

UnitedHealth Group in Arizona is seeking a Field Care Coordinator (Case Manager) to support ALTCS members with low-to-medium complexity needs across Navajo and Apache Counties, including Show Low. The role combines in-home field visits and telephonic contact to assess medical, behavioral and social needs.

You will develop person-centered care plans, coordinate with providers, educate members for self-management, and assist with transitions after ER visits or SNF admissions.

Qualifications

• 2+ years of case management experience serving members with SMI
• 1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
• 1+ years of experience with MS Office (Word, Excel, Outlook)
• Driver’s License and reliable transportation required

Responsibilities

• Engage members in needs assessments covering medical, behavioral, functional, cultural, and socioeconomic factors
• Develop and implement person-centered care plans
• Coordinate with internal care team, providers, and community resources
• Provide education and coaching to promote self-management
• Support discharge planning and care transitions after ER/SNF events
• Advocate for members and families as needed

Skills

Case management

MS Office

Driver's License

Transportation

Travel 50%

Education

Bachelor’s degree in Psychology

CCM certification

Tools

MS Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Field Care Coordinator - ALTCS - Navajo / Apache Counties, AZ (2393128)

Field Care Coordinator - ALTCS - Navajo / Apache Counties, AZ - 2393128

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

The Field Care Coordinator (Case Manager) will be the primary case manager supporting a caseload of members with low-to-medium complexity medical/behavioral needs, eligible to receive ALTCS or Long Term Care Services. Care coordination activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care.

Expect to spend about 50% of your time in the field visiting our members in their homes or in long-term care facilities. You’ll need to be flexible, adaptable and, above all, patient in all types of situations.

This is a field-based position covering travel territory in Navajo and Apache Counties including Show Low, St. Johns, Springerville, Eagar, AZ.

Primary Responsibilities:

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Develop and implement person centered care plans to address needs including management of chronic health conditions, health promotion and wellness, social determinants of health, medication management and member safety in alignment with evidence-based guidelines
• Partner and collaborate with internal care team, providers, and community resources/partners to implement care plan
• Provide education and coaching to support member self-management of care needs and lifestyle changes to promote health
• Support proactive discharge planning and manage/coordinate Care Transition following ER visit, inpatient or Skilled Nursing Facility (SNF) admission
• Advocate for members and families as needed to ensure the member’s needs and choices are fully represented and supported by the health care team

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of case management experience serving members determined to have a Serious Mental Illness (SMI)
• 1+ years of case management experience serving elderly and/or persons with physical or developmental disabilities
• 1+ years of experience with MS Office, including Word, Excel, and Outlook
• Driver’s License
• Access to reliable transportation and the ability to travel within assigned territory to meet with members and providers about 50% of the time

Preferred Qualifications:

• Bachelor’s degree in Psychology, Special Education, or Counseling
• CCM certification
• Experience working in team-based care
• Experience in Managed Care

Physical Requirements:

• Ability to transition from office to field locations multiple times per day
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers
• Ability to transport equipment to and from field locations needed for visits (ex. laptop, portable printer, other materials, etc.)
• Ability to remain stationary for long periods of time to complete computer or tablet work duties

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24.00 to $43.00 per hour based on full-time employment.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.