Field Calibration Technician

INTEGRA Biosciences AG; Boston (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Field Calibration Technician to provide on-site calibration and maintenance services for pipettes. This role involves ensuring the highest standards of accuracy and compliance while offering technical support and training to customers. You'll manage service appointments and collaborate with the service team to enhance customer satisfaction. With a strong emphasis on work-life balance, the company offers generous PTO and a comprehensive benefits package, making it an ideal opportunity for those passionate about the life sciences field.

Benefits

4 weeks of PTO

10 holidays per year

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short & Long-term Disability Insurance

401(k) Plan

Tuition Reimbursements

Volunteer Time Off

Qualifications

• One year experience in field service, calibration, or technical support.
• Familiarity with quality management systems preferred.

Responsibilities

• Perform on-site calibration and maintenance of pipettes.
• Provide technical support and training to customers.

Skills

Field Service Experience

Calibration Experience

Technical Support

Problem-Solving Skills

Communication Skills

Education

Experience in Laboratory or Life Sciences

Tools

Calibration Software

Job description

INTEGRA Biosciences Corporation is an industry leader in innovative liquid handling products for the medical diagnostics, pharmaceutical, biotech, and food industries. The Field Calibration Technician provides on-site calibration and maintenance services ensuring customers' pipettes are calibrated to the highest standards to help maintain accuracy and compliance. The territory for this role is Boston/Cambridge, Massachusetts.

Primary Responsibilities

• Perform on-site calibration, maintenance, and minor repairs of handheld pipettes at customer locations.
• Provide technical support and training to customers on the proper use and maintenance of pipettes.
• Document and maintain records of calibration results and service activities in accordance with company and regulatory standards.
• Manage service appointments, travel to customer sites, and ensure timely and efficient service delivery.
• Collaborate with the broader service team to continually improve service processes and customer satisfaction.
• Maintain up-to-date knowledge of INTEGRA’s pipette products and calibration standards.

Qualifications and Requirements

• One year experience in field service, calibration, or technical support, preferably in a laboratory or life sciences environment. Pipette calibration experience preferred.
• Familiarity with quality management systems and regulatory compliance in the life sciences industry preferred
• Proficiency in using calibration software and tools.
• Strong technical aptitude and problem-solving skills.
• Excellent communication with a customer-centric approach
• Ability to work independently, manage time effectively, and prioritize tasks.
• Willingness to travel within the territory of Boston/Cambridge, Massachusetts. Occasional travel outside the region may be required.
• Valid driver’s license.

INTEGRA strongly believes in work-life balance, and we offer4 weeks of PTO and 10 holidays per year. Besides that, Integra provides an excellent benefits package for medical, dental, vision, life, short & long-term disability insurance, 401(k) plan, FSA, Volunteer Time Off, Tuition Reimbursements, and much more.

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INTEGRA Biosciences US is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, gender, national origin, disability, protected Veteran status, uniform service, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law.