Field Cable Service Technician

Next Solutions LLC; City of Rochester (NY); On-site; USD 39,359 - 92,067; Full time

Benefits offered by this job

Health Savings Account

Life Insurance & Supplemental保险

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Employee Discounts Program

Company owned vehicle (for qualified)

Paid training and onboarding

On-the-job technical training

Travel opportunities with additional 1

Job summary

Next Solutions LLC is hiring Cable Technician / Field Service Technician to install, maintain, and troubleshoot residential telecommunications services including TV, high-speed internet, and smart home systems. This field-based role requires travel within a 100-mile service area around Rochester, NY, and offers a performance-driven work environment.

You will install, activate, and troubleshoot services, work a 40-50 hour week with some weekends, and receive a $1,500 sign-on bonus for experienced

Qualifications

• High School Diploma / GED preferred.
• Experience in telecommunications, cable installation, internet installation, or technical field service preferred.
• Sales or customer service experience a plus.
• Comfortable working outdoors and in customers’ homes.
• Ability to lift and carry up to 80 pounds regularly.
• Valid driver's license.

Responsibilities

• Install and activate cable television, broadband internet, and phone services.
• Perform new service installations, reconnects, upgrades, and service transfers.
• Troubleshoot service interruptions and diagnose connectivity issues.
• Install and configure modems, routers, converters, and cable boxes.
• Run and secure interior and exterior wiring.
• Relocate and install cable outlets and network connections.
• Educate customers on equipment operation and service features.
• Provide exceptional customer service during every installation visit.

Skills

Customer service

Driver's license

Problem solving

Communication

Education

High School Diploma / GED

Tools

Signal testing equipment

Modems & routers

Network wiring tools

Smart home devices

Job description

**$1,500.00 SIGN ON BONUS FOR EXPERIENCE**

Location: Field-based / Local Service Area

Job Type: Full-Time

Pay: $39,359 – $92,067 per year

Weekly Pay Available - Ability to earn $1,000+ per week

Build Your Career with Next Solutions

Next Solutions is a rapidly growing telecommunications and in-home services company partnering with many of the nation’s leading internet, cable, and smart home service providers.

Our technicians are responsible for delivering high-quality installation, troubleshooting, and customer service directly in customers’ homes.

Due to continued company growth and expansion into new markets, we are hiring Cable Technicians, Broadband Technicians, Internet Installers, and Field Service Technicians who want to build a career in the telecommunications industry.

If you enjoy working independently, solving technical problems, interacting with customers, and working with technology, this is an excellent opportunity to join a company that values skill development, advancement, and technician success.

Experienced technicians are eligible for a $1,500 sign-on bonus.

Benefits offered:

• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Company owned vehicle (for qualified candidates only)
• Paid training and onboarding
• On-the-job technical training
• Travel opportunities with additional incentive pay

Summary:

As a Cable Technician / Field Service Technician, you will install, maintain, and troubleshoot residential telecommunications services including TV, high-speed internet, and smart home systems.

What you'll do:

• Install and activate cable television, broadband internet, and phone services
• Perform new service installations, reconnects, upgrades, and service transfers
• Troubleshoot service interruptions and diagnose connectivity issues
• Install and configure modems, routers, converters, and cable boxes
• Run and secure interior and exterior wiring
• Relocate and install cable outlets and network connections
• Educate customers on equipment operation and service features
• Ensure proper signal levels and service quality
• Follow company safety standards and installation procedures
• Complete assigned service work orders and installation requests
• Provide exceptional customer service during every installation visit

Experience operating the following equipment is highly valued:

• Signal testing equipment
• Modems and routers
• Cable converters and receivers
• Network wiring tools
• Smart home connectivity devices

What we are looking for:

• Previous experience installing satellite TV, broadband internet, or telecom systems preferred
• High School Diploma / GED preferred
• Experience in telecommunications, cable installation, internet installation, or technical field service preferred
• Sales or customer service experience a plus
• Comfortable working outdoors and in customers’ homes
• Ability to lift and carry up to 80 pounds regularly
• Ability to work 5–6 days per week including evenings and weekends
• Valid driver's license

Work hours & location requirements:

• This is a field-based role requiring full-time travel to customer locations, within a 100-mile service area around Rochester, NY
• The typical schedule is 40-50 hours per week, including weekends as needed.

Work authorization requirements:

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.