Drop Bury Technician / Underground Utility Technician

Next Solutions LLC; Buffalo (NY); On-site; USD 39,359 - 92,067; Full time

Benefits offered by this job

Health Savings Account

Life Insurance & Supplemental Coverage

Paid Time Off

Employee Assistance Program

Employee Discounts Program

Professional Development Assistance

Job summary

Next Solutions is seeking a Field Service Technician to install, service, and repair residential telecommunications systems across a local service area. The role emphasizes customer service, safety, and problem solving in customers’ homes.

Responsibilities include setting up TV, internet, and phone services, handling wiring, and educating customers on usage. The position is full-time and outdoors, with a sign-on bonus for experienced technicians and a competitive pay range.

Qualifications

• High School Diploma or GED required.
• Experience in telecommunications or cable installation preferred.
• Comfortable outdoors and in customers' homes; valid driver's license preferred.

Responsibilities

• Install and activate cable TV, broadband internet, and phone services.
• Perform new service installations, reconnects, upgrades, and transfers.
• Troubleshoot service interruptions and diagnose connectivity issues.
• Install and configure modems, routers, converters, and cable boxes.
• Run and secure interior and exterior wiring.
• Relocate and install cable outlets and network connections.
• Educate customers on equipment operation and features.
• Ensure proper signal levels and service quality.
• Follow safety standards and installation procedures.
• Complete assigned work orders and installation requests.
• Provide exceptional customer service during each visit.

Skills

Customer service experience

Telecommunications experience

Lifts 80 lbs

Education

High School Diploma or GED

Tools

Signal testing equipment

Modems & routers

Cable testing tools

Job description

$1,500.00 SIGN ON BONUS FOR EXPERIENCE**

Location: Field-based / Local Service Area

Job Type: Full-Time

Pay: $39,359 – $92,067 per year

Weekly Pay Available - Ability to earn $1,000+ per week

Build Your Career with Next Solutions

Next Solutions is a rapidly growing in-home services and telecommunications infrastructure company partnering with many of the nation’s leading internet and cable service providers. Our technicians play a critical role in delivering reliable fiber, cable, and broadband connectivity directly to customers’ homes.

As we continue expanding into new markets, we are hiring Drop Bury Technicians, Underground Utility Technicians, Cable Install Technicians, and Fiber Installation Technicians who want to build a long-term career in the telecommunications field.

If you enjoy working outdoors, operating equipment, solving technical problems, and working independently, this is a great opportunity to join a team that values quality work, safety, and career growth.

Experienced technicians are eligible for a $1,500 sign-on bonus.

Join us if you’re ready to grow, solve real challenges, and make a difference every day.

BENEFITS OFFERED

• Health Savings Account
• Life Insurance & Supplemental Insurance
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Employee Discounts Program
• Professional Development Assistance

SUMMARY

As a Cable Technician / Field Service Technician, you will install, maintain, and troubleshoot residential telecommunications services including TV, high-speed internet, and smart home systems.

WHAT YOU’LL DO

• Install and activate cable television, broadband internet, and phone services
• Perform new service installations, reconnects, upgrades, and service transfers
• Troubleshoot service interruptions and diagnose connectivity issues
• Install and configure modems, routers, converters, and cable boxes
• Run and secure interior and exterior wiring
• Relocate and install cable outlets and network connections
• Educate customers on equipment operation and service features
• Ensure proper signal levels and service quality
• Follow company safety standards and installation procedures
• Complete assigned service work orders and installation requests
• Provide exceptional customer service during every installation visit

Experience with Equipment

• Signal testing equipment
• Modems and routers
• Cable converters and receivers
• Network wiring tools
• Smart home connectivity devices

WHAT WE ARE LOOKING FOR

• High School Diploma or GED
• Experience in telecommunications, cable installation, internet installation, or technical field service preferred
• Sales or customer service experience a plus
• Comfortable working outdoors and in customers’ homes
• Ability to lift and carry up to 80 pounds regularly
• Ability to work 5–6 days per week including evenings and weekends
• Valid driver's license preferred

WORK HOURS & LOCATION REQUIREMENTS

• This is a field-based role requiring full-time travel to customer locations, within a <100-mile service area around Buffalo, NY.
• The typical schedule is 40-50 hours per week, including alternating weekends as needed.

WORK AUTHORIZATION REQUIREMENTS

• Applicants must be legally authorized to work in the United States at the time of application.
• We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g. H-1B) for this position.