Field Broadcast & IT Support Engineer

Turner Services Inc.; East Point (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Warner Bros. Discovery in the United States is seeking an Associate Broadcast & IT Support to deliver field IT support for a 24x7 news production environment.

The role requires hands-on experience with satellite, streaming tech, and on-site equipment handling, plus strong customer service and the ability to lift 50 pounds. The ideal candidate has a technical degree or equivalent, familiarity with networks and servers, and be comfortable documenting procedures, coordinating with vendors, and

Qualifications

• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity, with a demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level
• Demonstrates experience with television or multimedia production workflows
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.)
• Ability to work all shifts associated with 24x7x365 production environments
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments

Responsibilities

• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations.
• Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment.
• Coordinate technical installation with vendors and/or production teams.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work.
• Use of AutoCad for system documentation and ITSM ticketing tool to log incidents/requests.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

Skills

Broadcast IT support

TV/Multimedia workflows

Networking basics

24x7 shift readiness

Lifting 50 lbs

Education

Technical degree in electronics or engineering

Tools

AutoCAD

MS Office

Visio

ITSM ticketing system

Job description

Warner Bros. Discovery in the United States is seeking an Associate Broadcast & IT Support to deliver field IT support for a 24x7 news production environment.

The role requires hands-on experience with satellite, streaming tech, and on-site equipment handling, plus strong customer service and the ability to lift 50 pounds. The ideal candidate has a technical degree or equivalent, familiarity with networks and servers, and be comfortable documenting procedures, coordinating with vendors, and