Field-Based Personal Service Coordinator

Bonita House; Oakland (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Bonita House is seeking a Personal Service Coordinator in Oakland to provide outreach, engagement, and field-based support for IHOT participants. The role blends counseling, coaching, and service coordination to help clients access mental health resources and build recovery-oriented lives.

The PSC conducts crisis counseling, uses Motivational Interviewing, and coordinates with the team to plan services, track progress, and ensure timely referrals across providers.

Qualifications

• Lived personal experience with mental illness, homelessness, and/or co-occurring disorders.
• Understanding and practice of culturally sensitive direct service delivery.
• Must possess strong engagement skills.
• Strong organizational, detail oriented, and time management skills.
• Excellent verbal and written communication; able to juggle multiple priorities.
• Ability to build respectful working relationships with participant.
• Ability to intervene in crisis situations using de-escalation techniques.
• Proven ability to work independently, effectively as an individual and part of the team.
• Travel to multiple Bay Area locations as part of duties.

Responsibilities

• Provide outreach, engagement, and rapport building to prospective IHOT participants.
• Use the story of recovery to instill hope and support and inspire others to embrace their recovery.
• Provide direct services to participants including outreach, engagement, and linkage to services to meet immediate needs and crisis counseling.
• Utilize Critical Time Intervention, Stage-based Treatment, Motivational Interviewing, and assertive-field-based outreach to support participants in seeking mental health services.
• Accompany participants to appointments and other services engagement.
• Provide community support groups and other activities to support in the building of community.
• Provide support, role modeling, and coaching to participants in the program.
• Provide linkage and warm handoffs to long-term mental health providers.
• Collect data and provide information for reports to funders and other community partners regarding services provided and outcomes.
• Bill services to MAA and maintain case notes.
• Participate in case conferences, team meetings, and periodic training opportunities.
• California Driver's License and Own Vehicle; travel as required.
• Must be able to gain clearance to visit jails and correctional facilities.

Skills

Engagement skills

Crisis intervention

Outreach coordination

Case management

Motivational Interviewing

Communication skills

Education

Bachelor’s degree preferred

Job description

Bonita House is seeking a Personal Service Coordinator in Oakland to provide outreach, engagement, and field-based support for IHOT participants. The role blends counseling, coaching, and service coordination to help clients access mental health resources and build recovery-oriented lives.

The PSC conducts crisis counseling, uses Motivational Interviewing, and coordinates with the team to plan services, track progress, and ensure timely referrals across providers.