Field-Based Material Solutions Coordinator

Sonepar USA Inc; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional and personal development

Opportunity to become a shareholder

Disability insurance

Life insurance for dependents

Wellness program

Gym reimbursement

EAP

Job summary

Crawford Electric Supply is seeking a Field-based Material Solutions Coordinator to support customer-facing material programs across multiple sites. You will maintain inventory accuracy, coordinate replenishment, and ensure reliable service at customer locations.

Responsibilities include managing on-site inventory, vendor programs, and site services while collaborating with branch teams, operations, and sales. Strong communication, organizational, and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent.
• Two or more years of experience in inventory management, warehouse operations, customer service, material handling, distribution, construction support, manufacturing, or related field.
• Strong customer service, communication, organization, and time-management skills.
• Ability to work independently, manage multiple priorities, and respond effectively in a field-based environment.
• Working knowledge of inventory practices, material handling, receiving, stocking, and replenishment.
• Basic proficiency with Microsoft Office and the ability to learn ERP, inventory, scanning, reporting, and customer technology platforms.
• Valid driver license and ability to meet applicable company travel requirements.

Responsibilities

• Serve as a primary day-to-day contact for assigned customer locations and material programs.
• Build productive relationships with customer personnel, project teams, maintenance teams, purchasing contacts, and Crawford partners.
• Respond to inventory questions, service requests, material needs, and operational issues with urgency and professionalism.
• Identify opportunities to improve material availability, productivity, visibility, and overall customer experience.
• Maintain inventory accuracy through cycle counting, auditing, replenishment, transaction discipline, and discrepancy resolution.
• Monitor inventory levels and complete replenishment activities based on customer demand and established service requirements.
• Identify stockouts, excess inventory, slow-moving items, and inaccurate records, then coordinate corrective action.
• Support min/max reviews, item rationalization, inventory optimization, and continuous improvement activities.
• Receive, inspect, stock, label, organize, issue, stage, kit, and process returns in accordance with established procedures.
• Maintain clean, safe, organized, and efficient customer and Crawford-managed inventory areas.
• Coordinate material deliveries, job site requests, staging activities, and customer service requirements.
• Use inventory systems, handheld scanners, mobile devices, customer portals, dashboards, and reporting tools accurately and consistently.
• Maintain complete inventory records, replenishment of data, service documentation, and program files.
• Support KPI reporting and customer scorecards for inventory accuracy, fill rate, stockouts, productivity, and service performance.
• Escalate recurring issues, risks, and improvement opportunities to the Material Solutions Manager and appropriate partners.
• Follow Crawford and customer safety requirements, standard operating procedures, and personal protective equipment expectations.
• Partner with Branch Operations, Customer Service, Sales, Supply Chain, and Digital Solutions to resolve issues and improve execution.
• Participate in site reviews, training, audits, program launches, and process improvement activities.
• Demonstrate accountability, adaptability, respect, and dependable follow-through in customer and team interactions.

Skills

Customer service

Communication

Organization

Time-management

Education

Associate or bachelor’s degree in business, supply chain, logistics, operations

Tools

ERP systems

Handheld scanners

Inventory applications

Reporting tools

Customer portals

Job description

Crawford Electric Supply is seeking a Field-based Material Solutions Coordinator to support customer-facing material programs across multiple sites. You will maintain inventory accuracy, coordinate replenishment, and ensure reliable service at customer locations.

Responsibilities include managing on-site inventory, vendor programs, and site services while collaborating with branch teams, operations, and sales. Strong communication, organizational, and problem-solving skills are essential.