Field-Based Community Liaison & Client Intake Specialist

TelescopeHR; Virginia; On-site; USD 65,000 - 90,000; Full time

Job summary

AlphaCare seeks a dynamic Home Care Community Liaison & Client Intake Specialist to grow our referral network and guide prospective clients from inquiry through start-of-care. This field-based role focuses on outreach, partner relationships, and meticulous intake to ensure smooth admissions in Northern Virginia.

The ideal candidate has 2+ years in home care or healthcare outreach, strong communication, and proven ability to convert inquiries into clients.

Qualifications

• Two or more years of experience in home care, senior care, healthcare outreach, admissions, or business development.
• Existing professional relationships within the Northern Virginia healthcare community.
• Excellent communication and interpersonal skills.
• Ability to travel throughout Fairfax, Loudoun, Arlington, Alexandria City and Prince William.
• Valid driver’s license and reliable transportation.
• Willing to complete all required employment and background screenings.
• Virginia RN license welcome but not required.

Responsibilities

• Develop and implement outreach strategies to connect with hospitals, rehabilitation centers, skilled-nursing facilities, assisted-living communities, senior centers, physician practices, hospice organizations, geriatric care managers, elder-law attorneys, faith-based organizations and other community partners.
• Build and maintain strong referral relationships through regular in-person visits, telephone calls, emails, presentations and professional follow-up.
• Identify new opportunities for home care referrals and service growth.
• Conduct informational presentations to educate referral partners and community organizations about AlphaCare’s services.
• Represent AlphaCare at community events, health fairs, networking events and professional meetings.
• Manage an assigned territory and maintain an organized schedule of referral-partner visits.
• Track which outreach activities and referral relationships generate qualified leads and new clients.
• Respond promptly and professionally to prospective clients and referral partners.
• Follow up consistently with leads by telephone, text and email.
• Conduct free in-home and virtual consultations with prospective clients and their families.
• Gather nonclinical information regarding care needs, requested schedules, service location, anticipated start date and family expectations.
• Explain AlphaCare’s services, rates, deposits, scheduling requirements and applicable policies.
• Assist families with administrative admission documents and required signatures.
• Coordinate with AlphaCare’s RN for required nursing assessments, clinical determinations and plans of services.
• Collaborate with nursing, scheduling and caregiver-placement staff to support a smooth start of care.
• Maintain accurate documentation of leads, consultations, admissions and referral activity.
• Ensure every lead and referral partner has a documented status and next action.

Skills

Healthcare outreach

Client intake

Relationship building

Communication

Sales experience

Tools

CRM systems

Microsoft Office

Email/calendar tools

Job description

AlphaCare seeks a dynamic Home Care Community Liaison & Client Intake Specialist to grow our referral network and guide prospective clients from inquiry through start-of-care. This field-based role focuses on outreach, partner relationships, and meticulous intake to ensure smooth admissions in Northern Virginia.

The ideal candidate has 2+ years in home care or healthcare outreach, strong communication, and proven ability to convert inquiries into clients.