Field-Based Community Health Advocate & Navigator

UPMC - University of Pittsburgh Medical Center; Pittsburgh (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Job summary

UPMC - University of Pittsburgh Medical Center is seeking a Community Health Care Worker to build trusted relationships, connect members to services, and promote recovery in the community.

You will work primarily in the community with travel across the region, using motivational interviewing to identify needs and coordinate non-medical supports.

The role emphasizes housing, transportation, peer support, and social supports, requiring a high school diploma and valid driver's license.

Qualifications

• Proof of high school graduation or GED; 1 year of customer service or clinical/social service/case management experience required.
• Ability to develop rapport and demonstrate strong interpersonal skills.
• Knowledge of mental health systems and co-occurring substance use issues preferred.
• Experience working with diverse communities and navigating health/social services.

Responsibilities

• Represents UPMC Health Plan recovery and transformation at all levels.
• Promote recovery principles with members, providers, and stakeholders.
• Coordinate with UPMC Health Plan care management staff for interventions.
• Assist in scheduling appointments and travel as needed.
• Flexibility in schedule to meet members' needs.
• Advocate for members' community needs, medical and behavioral health needs.
• Assist members with non-medical needs affecting health and access to care.
• Engage the community to improve social and economic conditions affecting health.
• Utilize motivational interviewing to identify strengths, needs and goals.
• Identify challenges members face in the Eight Stages of Wellness and Recovery.
• Bridge the gap between physical health care and behavioral health treatment.
• Connect members to community-based treatment and recovery supports.
• Work in the community setting at least 80% of the time.
• Provide telephonic assistance to members and family members regarding recovery tools and resources.
• Empower members to self-advocate and follow through with treatment and appointments.
• Travel throughout the region.
• Be able to lift 30 lbs and kneel/crouch if working in childcare.

Skills

Housing expertise

Transportation access

Peer support

Career training

Community education

Interpersonal skills

Motivational interviewing

Education

High school diploma or GED

Customer service experience

Clinical or social service background

Tools

Basic computer skills

Microsoft Office

Job description

UPMC - University of Pittsburgh Medical Center is seeking a Community Health Care Worker to build trusted relationships, connect members to services, and promote recovery in the community.

You will work primarily in the community with travel across the region, using motivational interviewing to identify needs and coordinate non-medical supports.

The role emphasizes housing, transportation, peer support, and social supports, requiring a high school diploma and valid driver's license.