Community Health Worker - Butler County

UPMC - University of Pittsburgh Medical Center; Pittsburgh (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Job summary

UPMC - University of Pittsburgh Medical Center is seeking a Community Health Care Worker to build trusted relationships, connect members to services, and promote recovery in the community.

You will work primarily in the community with travel across the region, using motivational interviewing to identify needs and coordinate non-medical supports.

The role emphasizes housing, transportation, peer support, and social supports, requiring a high school diploma and valid driver's license.

Qualifications

• Proof of high school graduation or GED; 1 year of customer service or clinical/social service/case management experience required.
• Ability to develop rapport and demonstrate strong interpersonal skills.
• Knowledge of mental health systems and co-occurring substance use issues preferred.
• Experience working with diverse communities and navigating health/social services.

Responsibilities

• Represents UPMC Health Plan recovery and transformation at all levels.
• Promote recovery principles with members, providers, and stakeholders.
• Coordinate with UPMC Health Plan care management staff for interventions.
• Assist in scheduling appointments and travel as needed.
• Flexibility in schedule to meet members' needs.
• Advocate for members' community needs, medical and behavioral health needs.
• Assist members with non-medical needs affecting health and access to care.
• Engage the community to improve social and economic conditions affecting health.
• Utilize motivational interviewing to identify strengths, needs and goals.
• Identify challenges members face in the Eight Stages of Wellness and Recovery.
• Bridge the gap between physical health care and behavioral health treatment.
• Connect members to community-based treatment and recovery supports.
• Work in the community setting at least 80% of the time.
• Provide telephonic assistance to members and family members regarding recovery tools and resources.
• Empower members to self-advocate and follow through with treatment and appointments.
• Travel throughout the region.
• Be able to lift 30 lbs and kneel/crouch if working in childcare.

Skills

Housing expertise

Transportation access

Peer support

Career training

Community education

Interpersonal skills

Motivational interviewing

Education

High school diploma or GED

Customer service experience

Clinical or social service background

Tools

Basic computer skills

Microsoft Office

Job description

Purpose:

The Community Health Care Worker (CHW) will work directly with individuals receiving services, family members, providers and other stakeholders, at the direction of a supervisor. This position requires the candidate have close understanding of the community they serve. This trusting relationship enables CHWs to serve as a liaison link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competence of service delivery. We recognize CHWs build individual and community capacity by increasing health knowledge and self-sufficiency through a range of activities such as outreach, community education, social supports and advocacy. To fill this position, we will recruit a seasoned person who has expertise in issues such as housing, transportation, peer support, informal counseling, career training, and social supports.

The CHWs will provide care coordination services to address health needs of individuals enrolled in the program. This position will include telephonic and face to face contact with individuals receiving services, family members and other stakeholders to engage in problem solving and referral strategies; community based services; resources for housing and resources available to members to promote recovery. The CHW also represents the organization to the general public, individuals in, and seeking, recovery, family members, and to stakeholder groups.

Responsibilities:

• Represents UPMC Health Plan recovery and transformation at all levels.
• Promotes principles of recovery with members, providers, and stakeholders.
• Collaborate with UPMC Health Plan care management staff, as needed, for interventions.
• Assist in scheduling appointments as needed.
• Flexibility in schedule to meet members' need.
• Advocate for the members' community needs, medical and behavioral health needs.
• Assist members with specific non-medical needs that affect health and access to care.
• Mobilize the community level to enhance provider understanding of community needs and preferences.
• Engage the community to improve underlying social and economic conditions that impact health.
• Utilize motivational interviewing to effectively identify the member's strengths, needs, motivation, triggers, and goals in managing life circumstances.
• Identifying challenges a member faces in the Eight Stages of Wellness and Recovery.
• Bridge the gap between the physical health care and behavioral health treatment.
• Connect the member to community-based treatment and recovery supports.
• Work in the community setting at least 80% of the time, to have direct contact with members, support teams, treatment providers and recovery supports.
• Provides telephonic assistance to members and family members concerning recovery tools and resources.
• Empower the member to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking).
• Travel throughout the region.
• Be able to lift 30 lbs. Kneeling, crouching, crawling- include if they are working in childcare.

Qualifications:

• A person in the community who has expertise in issues such as housing, transportation, peer support, career training and community education.
• This person will also be working with members that have concurrent medical difficulties.
• Proof of high school graduation or GED 1 year providing customer service, or clinical, or social service or case management experience in the community required.
• Ability to develop rapport and demonstrate good interpersonal skills.
• Knowledge of basic mental health systems and co-occurring substance use issues, substance use recovery issues and services, education, social services, medical systems, etc preferred.
• Personal or family experience in the health care system preferred. Knowledge of key concepts and principles (recovery, resiliency, and wellness)
• Demonstrate ability to work with other people through a cooperative effort.
• Ability to utilize motivational interviewing Ability to model and share the recovery principles: Hope, Personal Responsibility-Empowerment Skills, Self-Advocacy, Educational Opportunities, and use of Community supports
• Basic computer skills and familiarity with Microsoft products
• Good verbal and written communication skills
• Willingness to travel throughout our service area.
• Solid organization skills and ability to set priorities and schedule time efficiently.
• Self-directed and flexible to meet the needs of our members Value for and ability to deliver excellent customer service.
• Certain positions may require the use of a personal vehicle.

Licensure, Certifications, and Clearances:

• Certified Health Worker certification required (or must be obtained within 2 years of hire to remain in role) BLS or CPR required within 30 days of hire.
• Automotive Insurance
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Driver's License
• Act 31 Child Abuse Reporting
• Act 31 Child Abuse Reporting with renewal
• Act 33
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran