Field Based Clinical Practice Performance Coordinator - Chatsworth, CA

The Regional Municipality of Durham; Los Angeles (CA); On-site; USD 41,000 - 81,000; Full time

Job summary

A leading healthcare organization seeks a Field Based Clinical Practice Performance Coordinator in Los Angeles. The role involves driving clinical relationships, implementing practice performance initiatives, and collaborating with healthcare professionals to improve patient care outcomes. This full-time position offers competitive salary and benefits.

Benefits

Comprehensive benefits package

401k contribution

Equity stock purchase

Qualifications

• 2+ years of healthcare experience.
• High school diploma/GED or equivalent work experience.
• Fluency in Spanish preferred.

Responsibilities

• Advance high volume office workflow and program coordination.
• Maintain office action plans in collaboration with teams.
• Coordinate education sessions with medical directors.

Skills

Healthcare experience

Communication

Data analytics

Collaboration

Education

High school diploma/GED

Tools

Windows programs

Job description

Optum CA is seeking a Field Based Clinical Practice Performance Coordinator to join our team in Chatsworth, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you'll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Positions in this function drive clinical relationships and engagement with physician practices, members, while partnering internally (with areas such as Network contract mgrs., Analytics, Medical Directors, Supportive Care Programs, and Health Plan market leaders) with a goal of improving practice performance. Positions are accountable for e a range of clinical practice performance initiatives, which may include, but is not limited to improvement on chronic condition documentation, HEDIS, and STARs gap closure. This position will also support network offices through effective education and reporting of metrics, accessing support programs available for management of members with complex and/or chronic conditions, and proactively identifying performance improvement opportunities through the use of data analytics, technology, workflow changes and clinical support. These roles develop comprehensive, provider-specific plans to increase their physician practice performance, reduce readmissions and improve their outcomes.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 9301 Oakdale Avenue Chatsworth, CA 91311

We offer on-the-job training. The hours during training will be 8:30am - 5:00pm PST, Monday - Friday. Training will be conducted onsite.

Primary Responsibilities:

• Advance high volume office workflow and programmatic coordination in collaboration with the PRMs.
• Complete in office assessment and advise on the development of supportive action plans.
• Maintain the office action plan (in partnership with other accountable teammates and stakeholders).
• Host regular meetings / engagement cadence with office in collab with IPA staff.
• Training / System Support / Education.
• Coordinate with accountable teams for at the elbow training and system support (Cozeva, Datacore).
• Liaises on system challenges (Datacore, Cozeva, etc.) and escalates challenges to Optum resources - at the elbow.
• Coordinate education sessions with medical directors to complete.
• Clinical Support.
• Chart dives to support quality and risk documentation.
• Enter supplemental data on behalf of the office.
• Determine quarterly event planning, coordination, and management for Saturday clinics and health fairs to support regional advancement of goals.
• Support incomplete / amend / lookback workflows for high volume offices.
• PRM Collaboration: Support PRMs in questions on pursuit list generation and reinforce PRM messages in the IPA office.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High school diploma/GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of healthcare experience
• Must be able to drive up to 75% of the time to local Practitioners offices
• Must have reliable transportation
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm PST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications:

• Experience with Windows based programs including Word, Excel, PowerPoint and Outlook
• Medical Assistant experience in a Physician's office
• Experience OR knowledge of Quality (HEDIS) and Risk Adjustment
• Fluency in Spanish, Cantonese, Vietnamese, OR Mandarin.

The salary range for this role is $41,300 to $80,800 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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