Field Based Clinical Practice Performance Coordinator - Chatsworth, CA,

Optum; Chatsworth Lake Manor (CA); On-site; USD 41,000 - 81,000; Full time

Job summary

Optum is seeking a Field Based Clinical Practice Performance Coordinator in Chatsworth, CA. This full-time role involves engaging with physician practices to enhance performance through data analytics and support initiatives. Ideal candidates will have healthcare experience and a high school diploma, with opportunities for growth in a collaborative environment.

Benefits

Comprehensive benefits package

Incentive programs

Stock purchase options

401k contributions

Qualifications

• 2 years of healthcare experience required.
• Reliable transportation and ability to drive to local offices.
• Fluency in Spanish, Cantonese, Vietnamese, or Mandarin preferred.

Responsibilities

• Conduct office assessments and develop supportive action plans.
• Coordinate education sessions with medical directors.
• Support quality and risk documentation through chart dives.

Skills

Healthcare experience

Data analytics

Communication

Education

High school diploma/GED

Tools

Windows programs

Job description

Optum CA is seeking a Field Based Clinical Practice Performance Coordinator to join our team in Chatsworth, CA. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data, and support of a global organization behind you so you can help your patients live healthier lives. You’ll work alongside talented peers in a collaborative environment that values diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career and will empower you to live your best life at work and at home. Experience the fulfillment of advancing community health with the excitement of contributing new practice ideas and initiatives that could improve care for millions. Together, we can make healthcare better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Positions in this function focus on clinical relationships and engagement with physician practices and members, partnering internally with teams such as Network Contract Managers, Analytics, Medical Directors, Supportive Care Programs, and Health Plan leaders, aiming to improve practice performance. Responsibilities include initiatives like chronic condition documentation, HEDIS, and STARs gap closure, supporting network offices through education and reporting, and proactively identifying performance improvements via data analytics, technology, workflow, and clinical support. These roles develop provider-specific plans to enhance physician practice performance, reduce readmissions, and improve outcomes.

This position is full-time, Monday - Friday, with flexible 8-hour shifts during business hours (8:30 am - 5:00 pm PST). Occasional overtime may be required. The office is located at 9301 Oakdale Avenue, Chatsworth, CA 91311.

Training is provided on-site, with hours from 8:30 am - 5:00 pm PST, Monday - Friday.

Primary Responsibilities:

1. Advance high-volume office workflow and program coordination with PRMs.
2. Conduct office assessments and develop supportive action plans.
3. Maintain office action plans in collaboration with stakeholders.
4. Host regular meetings and engagement sessions with offices and IPA staff.
5. Provide training, system support, and education on tools like Cozeva and Datacore.
6. Liaise on system challenges and escalate issues appropriately.
7. Coordinate education sessions with medical directors.
8. Support quality and risk documentation through chart dives.
9. Manage quarterly event planning for clinics and health fairs.
10. Support workflows for high-volume offices.
11. Collaborate with PRMs on pursuit list generation and reinforce messages in the IPA office.

Required Qualifications:

• High school diploma/GED or equivalent work experience
• Must be 18 years or older
• At least 2 years of healthcare experience
• Ability to drive to local offices up to 75% of the time
• Reliable transportation
• Flexibility to work full-time, Monday - Friday, during business hours with possible overtime

Preferred Qualifications:

• Experience with Windows programs (Word, Excel, PowerPoint, Outlook)
• Medical Assistant experience in a physician’s office
• Knowledge of Quality (HEDIS) and Risk Adjustment
• Fluency in Spanish, Cantonese, Vietnamese, or Mandarin

The salary range is $41,300 to $80,800 annually, based on full-time employment and factors such as experience and location. Benefits include a comprehensive package, incentive programs, stock purchase options, and 401k contributions.

Our mission is to help people live healthier lives and improve the healthcare system. We are committed to equity and addressing health disparities, and we are an equal opportunity employer. Candidates must pass a drug test before employment.