Field-Based Bilingual Health Benefit Navigator (Spanish)

Centene Corporation; Fairport (KS); On-site; USD 32,000 - 55,000; Full time

Job summary

Centene Corporation is seeking a Health Benefit Representative to educate and assist individuals enrolling in NY State of Health coverage, including Medicaid, CHP, EP, QHP, and HARP. This field-based role covers Monroe County, NY, and requires bilingual English/Spanish communication, customer service experience, and the ability to travel to community events.

You will guide applicants through eligibility, tax credits, and plan features while using Fidelis digital tools.

Qualifications

• Must have a High School Diploma or GED.
• 2+ years of prior experience in managed care, sales, customer service or related experience preferred.
• Must have basic computer skills.

Responsibilities

• Educate and assist individuals with enrolling in coverage through the NY State of Health Marketplace, including Medicaid (NYM), CHP, EP, QHP, and HARP.
• Explain eligibility for public programs, federal premium tax credits, and cost-sharing reductions.
• Teach members about Fidelis digital tools (member portal, mobile app).
• Describe plan features, benefits, and cost-sharing mechanisms and how these affect consumers.
• Explain metal tiers within the Marketplace and how benefits vary by income level.
• Assist consumers with submitting required documents via scan, fax, or mail.
• Support existing members with renewals and recertifications.
• Help consumers with premium payment submissions when required.
• Provide culturally and linguistically appropriate assistance.
• Conduct public education activities and presentations to raise awareness of Fidelis Care products and Marketplace options.
• Participate in ACA forums, workshops, and community events as requested.
• Maintain a daily tracking tool that entails detailed rep activity.
• Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants.
• Conduct a daily review of personal dashboard to address and follow-up on any potential leads.

Skills

Bilingual English/Spanish

Customer Service

Healthcare

Enrollment Counselor/Health Navigator

Community Outreach

Sales (Front Facing or Field Sales)

Public Speaking

Prospecting, tabling, events

Field travel

MS Office Suite

Salesforce

Education

High School Diploma or GED

Tools

MS Office Suite

Salesforce

Job description

Centene Corporation is seeking a Health Benefit Representative to educate and assist individuals enrolling in NY State of Health coverage, including Medicaid, CHP, EP, QHP, and HARP. This field-based role covers Monroe County, NY, and requires bilingual English/Spanish communication, customer service experience, and the ability to travel to community events.

You will guide applicants through eligibility, tax credits, and plan features while using Fidelis digital tools.