Field-Based Assistive Tech & Telehealth Coach

United Cerebral Palsy of Eastern CT

Quaker Hill (CT)

On-site

USD 42,000 - 70,000

Full time

11 days ago

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Job summary

United Cerebral Palsy of Eastern CT is seeking a Telehealth & Digital Access Specialist to provide field-based technology support, digital literacy coaching, and telehealth assistance to a diverse community. You will travel within the coverage area, deliver workshops, assist with patient portals like MyChart, and coordinate with community partners to improve service delivery.

You will maintain documentation, track outcomes, and support outreach events such as health fairs and libraries.

Qualifications

Associate's or Bachelor's degree in Human Services, Education, Information Technology, Healthcare, Rehabilitation, or related field.
Familiarity with CONNIE (Connecticut Health Information Exchange).
An ATS credential or related certification within one year of employment.
Valid driver's license and reliable transportation.

Responsibilities

Assist individuals in accessing telehealth appointments using approved virtual platforms.
Support participants with MyChart, MyChartPLUS, and other approved patient portals.
Assist with account creation, password resets, MFA, appointment scheduling, secure messaging, prescription refill requests, and mobile app updates.
Troubleshoot common technology issues, including internet connectivity, device compatibility, camera and microphone settings, and application functionality.
Educate participants on digital privacy, cybersecurity, phishing awareness, password management, and responsible technology use.
Provide one-on-one technology coaching and facilitate group educational sessions using approved curriculum and instructional materials.
Maintain participant files, service documentation, correspondence, and required program records.