Digital Literacy Coach

Cherokee Health Systems, Inc.; Knoxville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

River Valley Health (RVH) is seeking a Digital Literacy Coach for a temporary part-time 16-week assignment in Alcoa, TN. The role focuses on helping patients understand and use digital healthcare tools and portals.

You will educate patients, provide one-on-one navigation support, and conduct outreach to re-engage patients in care while coordinating with clinical teams to boost digital health adoption.

Qualifications

• Clear communication with patients of diverse backgrounds.
• Ability to translate technology concepts into plain language.
• Comfort working with digital health tools and patient portals.

Responsibilities

• Educate patients on digital health systems and portals.
• Provide one-on-one support to navigate digital tools for care.
• Conduct outreach to re-engage patients and share updates.

Skills

Strong communication

Interpersonal skills

Patient education

Explain tech simply

Independent worker

Education

High school diploma

Tools

eCW

Job description

Digital Literacy Coach

Temporary Administration Alcoa, TN, US

2 days ago Requisition ID: 1650

Pay:$14.00 per hour

Company Overview

River Valley Health (RVH) is a Federally Qualified Health Center dedicated to providing high-quality healthcare services to the community. Serving approximately 70,000 patients annually, RVH is committed to ensuring equitable access to comprehensive health and wellness resources for all residents.

Job Overview

The Digital Literacy Coach supports patients in understanding and utilizing digital healthcare tools and services. This role serves as a bridge between patients and technology by providing education, outreach, and guidance to improve access to care, increase patient engagement, and enhance the overall healthcare experience.

*This is a temporary part-time position for 16 weeks.

Duties

• Educate patients on digital healthcare systems, patient portals, and other technology-related resources available through the organization.
• Provide one-on-one support to help patients navigate and effectively use digital tools for healthcare services.
• Conduct outreach to patients who have not been seen recently to re-engage them in care and communicate updates regarding organizational systems, services, and processes.
• Prepare patients for upcoming appointments by ensuring they understand appointment requirements
• Assist patients with creating, accessing, and maintaining digital accounts necessary for healthcare services.
• Identify barriers to technology access and digital literacy and provide appropriate coaching, resources, and support.
• Document patient interactions and outreach efforts in accordance with organizational policies and procedures.
• Collaborate with clinical and administrative teams to promote patient engagement and improve adoption of digital health tools.
• Provide feedback regarding patient experiences and opportunities to enhance digital access and utilization.

Requirements

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Ability to explain technology concepts in a simple, patient-friendly manner.
• Basic computer proficiency and familiarity with common digital platforms.
• Ability to work independently and manage multiple outreach activities.
• eCW experience preferred

*This is a temporary part-time position for 16 weeks.