Field Auto Damage Appraiser - New York, NY

MSCCN; New York (NY); On-site; USD 60,000 - 118,000; Full time

Benefits offered by this job

Company car eligibility

Sign-on bonus potential

Job summary

Allstate is seeking a Field Auto Appraiser in the Nassau County, NY area. You will write estimates, guide customers through repair or total loss, and conduct on-site or virtual inspections, collaborating with body shops and service providers.

The role emphasizes customer communication, attention to detail, and the ability to travel as required. A sign-on bonus and car eligibility may apply based on licensing and mileage.

Qualifications

• 3–5 years' experience in auto collision estimating using CCC or Mitchell.
• Proficient written and verbal communication skills to interact with customers
• Strong attention to detail and ability to write precise estimates
• Comfortable with technology and claims processing platforms
• Valid driver's license and willingness to travel

Responsibilities

• Write estimates and guide customers through repair or total loss processes.
• Collaborate with body shops/ service providers and perform on-site or virtual inspections.
• Communicate clearly with customers via phone, email, and video chat.
• Investigate claims independently and determine coverage with policies.
• Negotiate settlements with customers, vendors, and third parties.

Skills

Automotive Maintenance

Automotive Repair

Car Maintenance

Negotiation

Written Communication

Vehicle Appraisals

Vehicle Evaluation

Vehicle Servicing

Vehicle Valuation

CCC ONE

Education

High School Diploma or GED

Tools

CCC ONE

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you’ll be at the forefront of our claims process—meeting customers where they are, whether it’s at their home, a repair shop, or a tow yard.

You’ll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same—whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands‑on role that keeps you engaged and on your toes.

If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Sign-On Bonus: A $5,000 sign-on bonus may be offered to qualified candidates who receive and accept an employment offer. Eligibility, payment timing, and conditions will be outlined in the official offer letter.

Additional Qualifications/Responsibilities

• You have 3-5 years' experience in auto collision estimating using CCC or Mitchell
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements
• A day in the life of the Field Auto Damage Appraiser, and what it takes to do the job!
• The Customer Service Expert – you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss your claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder – Your Eye for Detail Keeps Everything on Track – In this role, you’ll ensure claims are documented accurately and in line with policy agreements. As you handle each case, you’ll maintain clear, timely records in our claims system (we’ll train you on). Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Nassau County – Long Island, NY

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Training

The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role‑specific training designed to prepare you for success in the role. Successful candidates must be able to attend required training sessions, actively participate in virtual learning activities, and successfully complete the training program.

Skills

• Automotive Maintenance
• Automotive Repair
• Car Maintenance
• CCC ONE
• Negotiation
• Repair Estimating
• Vehicle Appraisals
• Vehicle Evaluation
• Vehicle Servicing
• Vehicle Valuation
• Written Communication

Compensation

Compensation offered for this role is 60,000.00 – 117,700.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Certificates/Security Clearances/Other

• As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets
• All required licenses will need to be obtained within 60 days of hire
• You must maintain all licensing required for your role. This includes any continuing education and/or other state‑affiliated requirements for licensing renewal
• This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign‑on bonus)