Field Auto Appraiser - Queens, NY

Allstate Insurance Co.; New York (NY); Hybrid; USD 60,000 - 118,000; Full time

Benefits offered by this job

Competitive salary and benefits

Medical, dental, and vision coverage

401(k) savings plan

Ayco financial coaching

Mental health resources

Paid parental leave

Adoption reimbursement

Paid time off

Tuition reimbursement

Wellness incentives

Job summary

Allstate Insurance Co. is seeking a Field Auto Appraiser to lead auto damage evaluations and guide customers through repair or total loss processes. You will perform on-site and virtual inspections, collaborate with body shops, and write precise estimates while maintaining strong customer communication.

This field-based role requires travel and a valid driver’s license. The position emphasizes technical know-how, customer service, and flexible field work, with licensing requirements and a

Qualifications

• You have 3-5 years' experience in auto collision estimating using CCC or Mitchell.
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

Responsibilities

• Write estimates for auto damage and guide customers through repair or total loss process.
• Conduct on-site or virtual inspections and communicate findings clearly.
• Collaborate with body shops and service providers to ensure accurate repairs.
• Evaluate claims, determine coverage, and negotiate settlements when needed.
• Utilize estimate tools and resources to support fast, fair claims handling.
• Document claims accurately and maintain policy-compliant records.

Skills

Auto Body Repair

Auto Body Shop Management

Auto Body Work

Auto Collision Repair

Auto Damage Appraisal

Automotive Body Repair

Automotive Painting

Damage Assessment

Mitchell Estimating

Negotiation

Repair Estimating

Vehicle Appraisals

Vehicle Valuation

Writing Compensation

Education

High School Diploma or GED

Tools

CCC Estimating

Mitchell Estimating

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you someone who enjoys being on the move, solving problems, and making a real impact for customers? As a Field Auto Appraiser, you'll be at the forefront of our claims process - meeting customers where they are, whether it's at their home, a repair shop, or a tow yard. You'll take the lead in writing estimates and guiding customers through the repair or total loss process, using a mix of in-person visits, virtual inspections, and written communication. No two days are the same - whether you're evaluating damage on-site or collaborating with body shops and service providers, you'll enjoy a fast-paced, hands-on role that keeps you engaged and on your toes. If you're looking for a career that blends technical know-how, customer service, and the freedom of field work, this is your chance to thrive in a role where your expertise truly matters.

Preferred Qualifications

• You have 3-5 years' experience in auto collision estimating using CCC or Mitchell
• You have a High School Diploma or a GED
• Proficient written and verbal communication skills to effectively interact with customers
• Strong attention to detail and ability to write precise and comprehensive estimates
• Comfortable with utilizing technology and various platforms for claims processing
• Excellent time management and organizational skills to manage multiple assignments effectively
• Valid driver's license and willingness to travel as part of the job requirements

A day in the life of the Field Auto Damage Appraiser, and what it takes to do the job!

The Customer Service Expert – you’ll live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner on each claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver – you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder – Your Eye for Detail Keeps Everything on Track - In this role, you’ll ensure claims are documented accurately and in line with policy agreements. Your attention to detail helps keep the process smooth, organized, and transparent from start to finish.

Work Location

This position is a field-based role. To be eligible for this role, you must be located in the following locations: Queens, NY

Company Car

Based on our Company Car Guidelines, this role may qualify for a company car. Our leadership team determines this based on annual work mileage for this location. You may be required to use your personal vehicle until these guidelines are met. We offer mileage reimbursements for personal vehicle usage during work.

Training

The first approximately eight weeks of employment are dedicated to onboarding, licensing (if applicable), and role-specific training designed to prepare you for success in the role. Successful candidates must be able to attend required virtual and in-person training sessions, actively participate in virtual learning activities, and successfully complete the training program. Part of this curriculum will consist of 2-weeks at our Dallas, TX office

Notice of Licensing Requirement

As a condition of employment, you may be expected to obtain an adjusters' and/or appraisers' license in multiple markets. All required licenses will need to be obtained within 60 days of hire. You must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal.

This role offers a sign on bonus of $1,000 if you have an active appraiser license or active adjuster license in TX, FL, or your resident state (current employees and candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus).

Benefits

• Competitive salary based on experience and qualifications
• Medical, dental, and vision coverage
• Allstate pension plan and 401(k) savings plan
• Ayco financial coaching
• Spring Health mental and emotional wellbeing resources
• Paid parental leave
• Adoption reimbursement
• Paid time off
• Tuition reimbursement
• Wellness incentives #LI-BH3

Skills

• Auto Body Repair
• Auto Body Shop Management
• Auto Body Work
• Auto Collision Repair
• Auto Damage Appraisal
• Automotive Body Repair
• Automotive Painting
• Damage Assessment
• Mitchell Estimating
• Negotiation
• Repair Estimating
• Vehicle Appraisals
• Vehicle Valuation
• Writing Compensation

Compensation

Compensation offered for this role is 60,000.00 - 117,700.00 annually and based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

About Us

Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a reserve component.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.