Field Auto Damage Appraiser & Claims Negotiator

Plymouth Rock Assurance Corporation; Parsippany-Troy Hills (NJ); On-site; USD 64,000 - 86,000; Full time

Job summary

Plymouth Rock Assurance Corporation is seeking a Field Auto Damage Appraiser to inspect vehicles, prepare repair estimates, and negotiate settlements for first- and third-party claims in New Jersey. You will manage claim files, perform re-inspections, and ensure compliance with company guidelines and state regulations while delivering excellent customer service.

The role requires independent fieldwork in assigned territories, strong communication and negotiation skills, and familiarity with

Qualifications

• Bachelor’s degree or comparable industry experience.
• Minimum 3 years of auto claims appraisal or estimating experience.
• Strong communication and negotiation skills.
• Valid driver’s license with favorable driving record.
• Strong mechanical aptitude.
• Body shop experience a plus but not required.
• ICAR training a plus.
• Experience with Mitchell estimating software preferred.
• Additional state appraiser licenses may be required (NY, PA, etc.)

Responsibilities

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

Skills

Communication

Negotiation

Mechanical aptitude

Independent work

3+ years auto claims experience

Education

Bachelor’s degree or equivalent experience

Tools

Mitchell estimating software

Job description

Plymouth Rock Assurance Corporation is seeking a Field Auto Damage Appraiser to inspect vehicles, prepare repair estimates, and negotiate settlements for first- and third-party claims in New Jersey. You will manage claim files, perform re-inspections, and ensure compliance with company guidelines and state regulations while delivering excellent customer service.

The role requires independent fieldwork in assigned territories, strong communication and negotiation skills, and familiarity with