Senior Field Auto Damage Estimator - Claims Expert

Plymouth Rock Assurance; Parsippany-Troy Hills (NJ); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

4 weeks accrued paid time off

Health insurance

Annual 401(k) Employer Contribution

Professional development

Tuition reimbursement

Paid holidays

Parental leave

Job summary

Plymouth Rock Assurance is seeking a Field Auto Damage Appraiser in Parsippany, NJ to inspect damaged vehicles, prepare estimates, and negotiate settlements. The role emphasizes customer service and adherence to company guidelines and state regulations.

You will work in a field-based capacity, handling partial and total losses, documenting activity, and supporting catastrophe claims as needed. A Bachelor's degree and 5–7 years of auto claims appraisal experience are required, with ICAR or

Qualifications

• Bachelor’s degree or comparable industry experience.
• Minimum 5-7 years of auto claims appraisal or estimating experience required.
• Strong communication and negotiation skills.

Responsibilities

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

Skills

Communication

Negotiation

Independent work

Mechanical aptitude

Customer service

Driver's license

Organizational skills

Education

Bachelor’s degree or equivalent experience

State appraiser licenses (NY/PA) optional

ICAR training

Tools

Mitchell estimating software

Job description

Plymouth Rock Assurance is seeking a Field Auto Damage Appraiser in Parsippany, NJ to inspect damaged vehicles, prepare estimates, and negotiate settlements. The role emphasizes customer service and adherence to company guidelines and state regulations.

You will work in a field-based capacity, handling partial and total losses, documenting activity, and supporting catastrophe claims as needed. A Bachelor's degree and 5–7 years of auto claims appraisal experience are required, with ICAR or