Field Auto Damage Appraiser: Inspect, Estimate & Settle

Plymouth Rock Assurance; Parsippany-Troy Hills (NJ); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

4 weeks PTO

8 paid holidays

Health insurance starting Day 1

401(k) employer contribution

Professional development resources

Wellness program

Paid family leave options

Tuition reimbursement

Job summary

The Field Auto Damage Appraiser role for Plymouth Rock Assurance in New Jersey involves inspecting damaged vehicles, preparing repair estimates for partial and total losses, and negotiating settlements with repair facilities and insureds. The position requires delivering strong customer service while controlling claim severity and expenses.

Qualified candidates have a bachelor’s degree or equivalent experience, at least 3 years in auto claims appraisal or estimating, and solid communication and

Qualifications

• Bachelor’s degree or comparable industry experience.
• Minimum 3 years of auto claims appraisal or estimating experience.
• Strong communication and negotiation skills.
• Valid driver’s license with favorable driving record.
• Strong mechanical aptitude.
• Organized and able to work independently with limited supervision.
• Body shop experience a plus but not required.
• ICAR training a plus.
• Experience with Mitchell estimating software preferred.
• Additional state appraiser licenses may be required (NY, PA, etc.)

Responsibilities

• Inspect vehicle damage and prepare repair estimates for partial and total losses within assigned authority levels.
• Negotiate settlements with repair facilities, insureds, and claimants.
• Issue claim drafts to appropriate parties.
• Document claim activity and maintain accurate claim files.
• Complete re-inspections and supplemental estimates in accordance with company guidelines.
• Adhere to production standards and estimating procedures.
• Maintain strong customer service, expense control, and professional public relations.
• Complete investigative reports as required.
• Participate in team meetings and departmental initiatives.
• Ensure compliance with privacy standards and the NJ Fair Claims Practices Act.
• Assist with catastrophe claim handling when requested, which may include overnight travel or extended assignments, or assisting in neighboring territories.

Skills

Strong communication

Negotiation

Organized and independent

Strong mechanical aptitude

Auto claims appraisal experience

Education

Bachelor’s degree or comparable industry experience

Tools

Mitchell estimating software

ICAR training

Job description

The Field Auto Damage Appraiser role for Plymouth Rock Assurance in New Jersey involves inspecting damaged vehicles, preparing repair estimates for partial and total losses, and negotiating settlements with repair facilities and insureds. The position requires delivering strong customer service while controlling claim severity and expenses.

Qualified candidates have a bachelor’s degree or equivalent experience, at least 3 years in auto claims appraisal or estimating, and solid communication and