Field Applications Lead – Immunoassay & Customer Training

Spear Bio; Woburn (MA); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

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Job summary

Spear Bio is seeking a hands-on Team Lead, Field Application Support in Woburn, MA. You will lead a growing FAS team, deliver personalized customer training, and run lab-based demos and collaborations to support SPEAR UltraDetect workflows.

The role involves 30% travel to customer sites across the U.S. with some international travel, while remaining on-site at Spear Bio HQ for core activities. PhD required and strong leadership in biotech environments.

Qualifications

• PhD in Biology, Biochemistry, Neuroscience, or Bioengineering.
• 4+ years of direct experience managing and coaching Field Application Scientists or Technical Sales teams.
• Hands-on experience troubleshooting complex customer assays and instrumentation for biomarker analysis.
• Track record of first-author publications demonstrating technical expertise.
• Demonstrated resourcefulness in implementing new technologies and troubleshooting instrument or assay performance issues.
• Outstanding verbal and written communication skills with diverse audiences.
• Experience with qPCR and liquid handling preferred.
• Knowledge of neurodegenerative disease research with network in drug development, academic, or CRO world.

Responsibilities

• Expand the Field Application Support team and lead training efforts for external customers, internal Spear Bio scientists, and partner organizations on SPEAR UltraDetect immunoassay technology and workflows.
• Drive successful adoption of the SPEAR platform by ensuring the FAS team is effectively onboarded and trained to provide expert technical support to key customers during on-site product demos, training sessions, collaborative projects, and remote support.
• Coordinate client sample testing for platform evaluations, data generation, and presentation of performance results to clients.
• Collaborate across teams to develop new applications for current products, and generate data and technical collateral including application notes and conference presentations.
• Improve workflow processes when troubleshooting customer immunoassay challenges by triaging issues, developing hypotheses, leading experiments and investigations with the team, and identifying solutions to ensure optimal product performance.
• Track and address customer successes, inquiries, and complaints, to provide feedback for continuous improvement of products and technical support.
• Maintain up-to-date knowledge of competitive landscape and key product applications.
• Partner with Product Management team to provide voice-of-customer feedback for product improvements and strategies that will drive adoption of Spear Bio products.

Skills

Team leadership

Scientific communication

Troubleshooting

qPCR knowledge

Education

PhD in Biology, Biochemistry, Neuroscience, or Bioengineering

Job description

Spear Bio is seeking a hands-on Team Lead, Field Application Support in Woburn, MA. You will lead a growing FAS team, deliver personalized customer training, and run lab-based demos and collaborations to support SPEAR UltraDetect workflows.

The role involves 30% travel to customer sites across the U.S. with some international travel, while remaining on-site at Spear Bio HQ for core activities. PhD required and strong leadership in biotech environments.