Service Engineer - REMOTE

ABEC

Wilson (NC)

On-site

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Paid holidays and vacation time

Medical, dental and vision insurance

Company paid life insurance

Generous 401K plan

College tuition benefit program

Employee Referral Program

Job summary

A biopharmaceutical solutions provider is seeking a Field Applications Engineer who will provide technical support to sales and customers. The ideal candidate should have at least 5 years of engineering experience in biopharma, particularly with bioprocess equipment like fermenters and chromatography systems. This role requires strong communication skills and the ability to navigate technical and commercial contexts. Additionally, candidates must be willing to travel 60-75% of the time. This position offers a unique opportunity to work remotely, serving clients in the North Carolina/Virginia area.

Qualifications

Minimum 5 years’ experience in biopharma capital equipment engineering/design.
Experience with fermenters and sanitary vessels is preferred.
Ability to travel approximately 60-75% of the time.

Responsibilities

Collaborate on technical and commercial proposals.
Interpret customer requirements and develop technical solutions.
Support sales and provide training on product differentiation.

Skills

Bioprocess engineering

Strong communications

Interpersonal skills

Technical problem solving

Education

Bachelor’s Degree in Engineering or Science

Tools

Bioreactors

Filtration systems

Chromatography systems

Job description

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Description

Ideal candidates will reside within North Carolina/Virginia Area.

Why Join ABEC?

ABEC is a global leader in delivering integrated solutions and services for biopharmaceutical manufacturing. ABEC’s unique value is based on combining long experience with the ability to engineer, design, manufacture, commission, qualify, and service the entire bioprocess to reduce overall cost, shorten time to market, and maximize productivity. ABEC’s products include process and equipment engineering/consulting services, comprehensive site services, bioreactors and fermenters, filtration and chromatography systems, prep and hold systems, and cleaning/sterilization systems.

Benefits Include

Paid holidays and vacation time
Medical, dental and vision insurance (benefits start day 1)
Company paid life insurance
Generous 401K plan (40% match)
College tuition benefit program
Employee Referral Program

Position Summary

The Field Applications Engineer is a customer-facing role providing technical support to ABEC’s Sales function and directly to customers. S/he teams with regional sales managers to identify and understand process and equipment improvement opportunities at customer sites, develop and propose solutions, and support delivery of those solutions. Process and equipment improvement opportunities include a variety of troubleshooting, consulting, repair, modification, and upgrade services that improve productivity, accelerate time to market, and reduce operating cost. The Field Applications Engineer is part of the Services Business Unit and interfaces internally with that team as well as other ABEC technical groups and subject matter experts to develop scope, cost, schedules, and proposals for these services. In summary, the Field Applications Engineer is a trusted resource supporting the delivery of high value field services and growth of ABEC’s Services customer base.

Responsibilities

Collaborate with colleagues in the definition and development of technical and commercial proposals often within tight deadlines. Ensure timely review and response to client requests for proposals.
Interpret customer performance requirements and develop optimal technical solutions. Interface with ABEC Operations functions (PM, PC, Engineering/Design, Automation, Quality) to communicate customer needs and obtain appropriate proposal content.
Exercise judgement and good communication in resolving conflicting customer expectations in terms of price, performance or schedule.
Sales Support – Ensure effective support of Sales including advice on product strategies for identified opportunities, ABEC expertise at meetings with clients, training on product capabilities/differentiation, and bid decisions. Work with customers to thoroughly understand what they want to achieve and determine a fit for ABEC products. Clearly articulate the ABEC value proposition in a way that it relevant to the specific customer need.
Marketing and Product Management – Provide technical content for marketing tools (presentations, brochures, website content, etc.) for effective communication of ABEC product features, benefits, and differentiation.
Train both sales and applications on product capabilities and differentiation. Support sales as product expert at meetings with customers remotely and face-to-face in the field.
Contribute to Continuous Improvement initiatives related to Service or other functions.
Track competitor capabilities and activities.
Other duties as assigned.

Qualifications

Bachelor’s Degree in Engineering or Science.
Minimum 5 years’ experience in biopharma capital equipment engineering/design, bioprocess engineering, and/or biopharma manufacturing operations/maintenance.
Experience with bioprocess equipment such as fermenters, bioreactors, filtration, chromatography, CIP, Single Use Systems, and/or sanitary vessels.
Demonstrated ability to understand and navigate both technical issues and commercial situations.
Strong communications and interpersonal skills.
Prior experience in Field Service or Applications is preferred.
Ability to travel approximately 60-75%.

Seniority level