Field Applications Engineer (FAE)

Avalon Holographics Incorporated; Orlando (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Employee stock options

Flexible work policies

Competitive compensation

Job summary

Avalon Holographics is seeking a Field Applications Engineer based in Orlando, FL to bridge our holographic displays with customers and internal teams. You will support partner sites, demonstrate systems, and gather field feedback.

The role demands hands-on hardware and software skills, excellent communication, and travel to customer sites as needed. A bachelor’s degree in engineering and 3+ years in a similar role are expected. Join a fast-evolving, deep-tech company.

Qualifications

• Bachelor's degree in a technical discipline required.
• 3+ years in field applications engineering or similar.
• Strong hands-on hardware/software troubleshooting and problem solving.
• Excellent communication and presentation skills with customers.

Responsibilities

• Serve as a primary technical point of contact for a partner site in the Orlando area.
• Support setup, operation, testing, and evaluation of Avalon’s holographic display systems.
• Troubleshoot hardware, software, and system-level issues, collaborating with Engineering to resolve more complex challenges.
• Deliver product demonstrations, technical presentations, and training to customers and users.
• Work closely with customers to understand their workflows, challenges, and how they use Avalon’s technology in real-world environments.

Skills

Customer-facing communication

Troubleshooting

Hardware/software integration

Documentation

Education

Bachelor's degree in Engineering, Computer Science, or related field

Job description

At Avalon Holographics, we’re developing technology that helps people understand complex systems and solve real-world problems!

We’re building advanced holographic visualization systems that combine optics, hardware, and software to enable shared, real-time 3D understanding of complex data across industries such as healthcare and defense.

As we bring technology that has never been built before into the world, we’re also learning where it can create the most value, how customers will use it, and which problems it can uniquely solve. Working closely with customers in real-world environments is a critical part of that discovery.

We are seeking a Field Applications Engineer (FAE) based in Orlando, Florida to help bridge our technology, our customers, and our internal teams. A key part of this role will be providing hands-on technical support at a local partner site, while also helping us understand how our technology performs in the field, what customers need, and where new applications and opportunities may exist.

This is a hands-on, customer-facing role for someone who enjoys solving technical problems, asking good questions, and figuring things out as they go. As our technology and market evolve, so will this role.

What You’ll Do

Serve as a primary technical point of contact for a partner site in the Orlando area.

Support the setup, operation, testing, and evaluation of Avalon’s holographic display systems.

Troubleshoot hardware, software, and system-level issues, collaborating with Engineering to resolve more complex challenges.

Deliver product demonstrations, technical presentations, and training to customers and users.

Work closely with customers to understand their workflows, challenges, and how they use Avalon’s technology in real-world environments.

Identify and communicate insights from the field that can help Avalon better understand customer needs, potential applications, and opportunities for our technology.

Gather and communicate technical feedback, issues, and observations to Product and Engineering.

Support customer evaluations and help determine what works, what doesn’t, and where our technology can provide meaningful value.

Support software and hardware updates, system configuration, and product improvements in the field.

Contribute to broader applications engineering projects and priorities as our customers, technology, and market evolve.

Document technical issues, resolutions, customer feedback, and key learnings from the field.

Travel as needed for site support, training, demonstrations, tradeshows, and internal collaboration

What You’ll Need to Succeed

Bachelor’s degree in Engineering, Computer Science, or a related technical discipline.

3+ years of experience in Field Applications Engineering, Applications Engineering, Systems Engineering, or a similar customer-facing technical role.

Strong hands-on technical skills working with integrated hardware and software systems.

Strong troubleshooting and problem-solving skills, with the curiosity to dig into problems that may not have an obvious answer.

Excellent communication and presentation skills, with the ability to make complex technical concepts understandable.

Confidence working directly with customers, asking thoughtful questions, and building trusted relationships.

Ability to recognize meaningful patterns and insights from customer interactions and communicate them clearly to internal teams.

Ability to work independently while collaborating closely with remote Product and Engineering teams.

A proactive and adaptable approach to working in an environment where the technology, market, and priorities are still evolving.

Ability to work in person in Orlando, Floridaand travel as required.

Nice to Have

Background supporting complex hardware and software products in customer or field environments.

Familiarity with visualization systems, simulation, digital twins, display technology, or other advanced technical platforms.

Exposure to customer evaluations, demonstrations, proof-of-concepts, or operational testing.

Experience working with early-stage, deep-tech, or rapidly evolving products.

If you’re excited by the challenge of bringing technology that has never existed before into the hands of customers, and helping discover what becomes possible when it gets there, we’d love to hear from you!

Why Join Avalon Holographics?

• Innovation at the Core - Work on cutting-edge technology and play a key role in shaping the future of holographic displays.
• Collaborative Culture - Join a team of passionate, innovative professionals who value creativity, teamwork, and pushing boundaries.
• Autonomy & Ownership - Enjoy the freedom to take initiative, explore new ideas, and drive meaningful outcomes.
• Professional Growth - Gain hands-on experience, engage in continuous learning, and develop your skills in a fast-moving industry.
• Meaningful Work - Contribute to a mission that’s transforming industries and redefining how people experience visual technology.
• Work-Life Balance - Benefit from flexible work policies that support your well-being.
• Competitive Compensation - We offer competitive salaries, employee stock option grants, and benefits.

At Avalon Holographics, we are committed to creating an inclusive and accessible environment where everyone feels valued, respected, and supported. If you require accommodation during the recruitment process, please let us know. We are dedicated to providing reasonable accommodation to ensure that all candidates have the opportunity to fully participate and thrive.

We encourage individuals from historically underrepresented groups to apply, even if you don’t meet every qualification listed. Your unique skills, perspectives, and experiences are valuable to us, and we’re excited to learn how you can contribute to our mission.

Avalon Holographics is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an environment where everyone, regardless of race, ethnicity, gender identity, sexual orientation, age, disability, or any other aspect of identity, can succeed.