Field Application Specialist - Remote - Texas/Oklahoma/Arkansas Region

Sartorius North America; San Antonio (TX); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Field Application Specialist to provide expertise and technical support for the Incucyte product line across Texas, Oklahoma, and Arkansas. This role involves supporting the sales team with product demonstrations, training customers post-sale, and collaborating with marketing for product enhancements. The ideal candidate will have a strong background in biology or related fields, excellent communication skills, and the ability to travel domestically. Join a dynamic team dedicated to advancing scientific applications and improving customer experiences in the field.

Qualifications

• Bachelor's degree in a relevant field is required.
• 2+ years' experience with Fluorescence Microscopy and eukaryotic cell culture.

Responsibilities

• Support Sales with product presentations and demonstrations.
• Provide training and ongoing support for customers post-sale.
• Analyze customer processes for quality complaints.

Skills

Fluorescence Microscopy

Eukaryotic Cell Culture

Communication Skills

Presentation Skills

Education

Bachelor's degree in Biology

Bachelor's degree in Bioengineering

Bachelor's degree in Chemistry

Bachelor's degree in Biochemistry

Job description

As the Field Application Specialist for the Texas/Oklahoma/Arkansas region, you will be responsible for providing product expertise, application knowledge, and technical support throughout the customer's process, primarily for the Incucyte product line.

Key Responsibilities:

1. Support the Sales organization in placing Incucyte instruments and reagents through product presentations, demonstrations, and application reviews.
2. Assist customers immediately after the sale with instrument and application training, and provide ongoing support, updates, re-training, and troubleshooting.
3. Provide feedback to Marketing and Product management for product improvements and future development.
4. Support the Quality Department in troubleshooting and analyzing customer processes for quality complaints.
5. Report on the competitive landscape encountered in the field.
6. Domestic travel 30-50%.

Qualifications:

• Bachelor's degree in Biology, Bioengineering, Chemistry, or Biochemistry.
• 2+ years' experience with Fluorescence Microscopy and eukaryotic cell culture.
• Previous product and/or application support experience.
• Excellent communication and presentation skills.
• Ability to lift 49.9 pounds regularly.
• Valid US driver's license.