Field Application Specialist - Remote - Texas/Oklahoma/Arkansas Region

Sartorius North America; Houston (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Field Application Specialist for the Texas/Oklahoma/Arkansas region. In this role, you will leverage your expertise in Fluorescence Microscopy and cell culture to provide exceptional support for the Incucyte product line. You will engage with customers through training, troubleshooting, and feedback, ensuring their needs are met while contributing to product improvements. This position offers the chance to travel domestically and work closely with a dynamic Sales team. If you are passionate about science and customer engagement, this role is an exciting opportunity to make a real impact.

Qualifications

• 2+ years experience with Fluorescence Microscopy and eukaryotic cell culture.
• Excellent communication and presentation skills.

Responsibilities

• Support Sales team with presentations and demonstrations of Incucyte products.
• Provide post-sale training and ongoing technical support to customers.

Skills

Fluorescence Microscopy

Eukaryotic Cell Culture

Communication Skills

Presentation Skills

Customer Service

Education

Bachelor's degree in Biology

Bachelor's degree in Bioengineering

Bachelor's degree in Chemistry

Bachelor's degree in Biochemistry

PhD or Master's degree (preferred)

Tools

Windows-based software

Job description

As the Field Application Specialist for the Texas/Oklahoma/Arkansas region, you will be responsible for providing product expertise, application knowledge, and technical support throughout each step of the customer's process, primarily for the Incucyte product line.

Key Responsibilities:

• Support the Sales team in promoting Incucyte instruments and reagents through presentations, demonstrations, and application reviews.
• Assist customers post-sale with instrument and application training, and provide ongoing support, re-training, and troubleshooting.
• Provide feedback to Marketing and Product Management for product improvements and development.
• Support Quality Department in troubleshooting and analyzing customer issues for resolution.
• Report on the competitive landscape encountered in the field.
• Domestic travel 30-50% is required.

Qualifications:

• Bachelor's degree in Biology, Bioengineering, Chemistry, or Biochemistry.
• At least 2 years' experience with Fluorescence Microscopy and eukaryotic cell culture.
• Previous product and/or application support experience preferred.
• Excellent communication and presentation skills.
• Ability to lift up to 49.9 pounds regularly.
• Valid US driver's license.

Preferred:

• PhD or Master's degree.
• Experience with Incucyte.
• High emotional intelligence.
• Ability to interact with diverse levels within organizations.
• Proficiency in Windows-based software.
• Customer-facing or customer service experience if prior application support is lacking.
• Alignment with core values: Sustainability, Openness, Enjoyment.