Field Application Specialist - Remote - Texas/Oklahoma/Arkansas Region

Sartorius North America; Charlotte (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Field Application Specialist to provide product expertise and technical support for their innovative Incucyte product line. This role involves collaborating with the Sales team to promote instruments and reagents, assisting customers post-sale with training and troubleshooting, and providing valuable feedback for product improvements. You will have the opportunity to travel domestically and work within a supportive, collaborative culture that values sustainability and openness. Join a mission-driven team dedicated to fighting diseases and making a difference in the community.

Benefits

Flexible work schedules

Paid time off

Comprehensive onboarding

Health and wellness benefits

Retirement plan with company match

Mentoring and leadership programs

Qualifications

• 2+ years of experience with Fluorescence Microscopy and eukaryotic cell culture.
• Excellent communication and presentation skills required.

Responsibilities

• Support Sales team with presentations and demonstrations of Incucyte instruments.
• Provide post-sale training and ongoing support to customers.

Skills

Fluorescence Microscopy

Eukaryotic Cell Culture

Communication Skills

Presentation Skills

Education

Bachelor's degree in Biology

PhD or Master's degree

Tools

Windows-based software (Word, Excel, PowerPoint, Outlook)

Job description

As the Field Application Specialist for the Texas/Oklahoma/Arkansas region, you will be responsible for providing product expertise, application knowledge, and technical support throughout the customer's process, primarily for the Incucyte product line.

Key Responsibilities:

1. Support the Sales team in promoting Incucyte instruments and reagents through presentations, demonstrations, and application reviews.
2. Assist customers post-sale with instrument and application training, ongoing support, re-training, and troubleshooting.
3. Provide feedback to Marketing and Product Management for product improvements and future development.
4. Support Quality Department by troubleshooting and analyzing customer issues for investigation and resolution.
5. Report on the competitive landscape encountered in the field.
6. Travel domestically 30-50% of the time.

Qualifications:

• Bachelor's degree in Biology, Bioengineering, Chemistry, or Biochemistry.
• At least 2 years' experience with Fluorescence Microscopy and eukaryotic cell culture.
• Previous product and/or application support experience.
• Excellent communication and presentation skills.
• Ability to lift up to 49.9 pounds regularly.
• Valid US driver's license.

Preferred:

• PhD or Master's degree.
• Experience with Incucyte.
• High emotional intelligence.
• Ability to interact across various organizational levels.
• Proficiency in Windows-based software (Word, Excel, PowerPoint, Outlook).
• Customer-facing or customer-service experience if prior application support is lacking.
• Alignment with core values: Sustainability, Openness, Enjoyment.

What We Offer:

• Mentoring, leadership programs, internal seminars.
• Flexible work schedules, paid time off, holidays, community service days.
• Comprehensive onboarding and virtual training.
• Supportive, collaborative, international culture.
• Health and wellness benefits, including medical, dental, vision, EAP, wellness programs.
• Modern work environment with latest technology.
• Retirement plan (401k with company match), flexible spending accounts, company-paid benefits, optional insurances.

Sartorius is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, veteran status, disability, or other protected classes. For more information, view our EEO posters and E-Verify info.

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Join us in fighting diseases like cancer and dementia. We seek ambitious team players and creative minds to contribute to our mission and grow with us. Apply at our careers page.

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