Field Application Specialist (Chrom/TFF Systems)- Mid-Atlantic /Southeast

Sartorius; Annapolis (MD); Remote; USD 85,000 - 125,000; Full time

Job summary

Sartorius is seeking a Field Applications Specialist (Chrom/TFF) to support downstream processing technology adoption across the Mid-Atlantic/Southeast region. This remote role involves customer-facing engagements and collaboration with Sales, QA, and Product teams.

You will conduct evaluations, demonstrations, and training; translate process requirements into product recommendations, troubleshoot issues, and contribute to portfolio enhancements.

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field.
• 3+ years in application support or field applications in downstream processing.
• Biologics manufacturing experience; exposure to cell/gene therapy is a plus.
• Ability to troubleshoot in customer environments and perform demonstrations.

Responsibilities

• Translate process requirements into product/workflow recommendations for downstream systems.
• Design, coordinate, and document evaluation plans, onboarding activities, and outcomes.
• Troubleshoot technical inquiries and coordinate corrective actions with stakeholders.
• Provide technical insights and portfolio-enhancement recommendations.
• Train customers on new technologies and support start-up activities.
• Provide monthly territory activity reports and updates to management.

Skills

Application support

Technical troubleshooting

Customer training

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in Life Sciences

Master's degree (preferred)

Tools

Microsoft Office

Job description

Join our Bioprocessing team as a Field Applications Specialist-(Chrom/TFF) and play a key role in supporting the successful implementation and application of downstream processing technologies that help accelerate the development and production of innovative therapies for better health for more people. Working closely with customers and internal stakeholders across the Mid-Atlantic/ Southeast territory, you will act as a trusted technical partner, providing application expertise, troubleshooting support, and workflow recommendations that enable customer success. Based in a remote work environment with customer-facing responsibilities across the region, you will contribute directly to the adoption and optimization of Sartorius downstream processing solutions. And it all starts with the ones who move things forward. Like you. The ideal candidate will reside near a major airport in either NJ, PA, MD, or NC

or NC Grow With Us - Your Responsibilities:

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
• Execute application trials, validation activities, proof-of-concept studies, and customer training by designing, coordinating, and documenting customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to continuously expand technical expertise
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications
• Provide monthly territory activity reports and updates to management

What Will Convince Us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
• Master's degree preferred
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial
• Ability to troubleshoot technical and application-related challenges in customer environments
• Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
• Proficiency with Microsoft Office; experience with