Field Application Specialist (Chrom/TFF Systems)- Mid-Atlantic /Southeast

Sartorius; Charlotte (NC); Remote; USD 90,000 - 117,000; Full time

Benefits offered by this job

Mentoring programs

Flexible work schedules

401(k) with company match

Health plans

Life Insurance

Job summary

Sartorius is seeking a Field Applications Specialist (Chrom/TFF) to support downstream processing solutions across the Mid-Atlantic/Southeast region. This remote role involves translating process needs into product recommendations, conducting trials, and training customers while collaborating with Sales, Quality, and Product Management to ensure successful implementations.

The position requires a Life Sciences/Engineering background, 3+ years in application support or related roles, and travel

Qualifications

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field; equivalent experience
• Master's degree preferred
• 3+ years in application support, MSAT, or downstream processing customer-facing roles
• Experience in biologics manufacturing; exposure to cell/gene therapy is a plus
• 1+ years knowledge of biologics process development and scale-up (antibodies)
• Ability to perform demonstrations, trials, and customer training with documented results
• Strong cross-functional collaboration in a matrix organization
• Excellent communication and presentation skills
• Proficiency with Microsoft Office; Salesforce/Tableau experience is advantageous
• Willingness to travel >50% and lift up to 50 lbs

Responsibilities

• Translate process requirements into product/workflow recommendations to accelerate adoption of downstream systems
• Design, coordinate, and document customer-specific evaluation plans and onboarding activities
• Troubleshoot technical inquiries and coordinate corrective actions to protect productivity
• Provide technical insights to support opportunity development and portfolio enhancements
• Capture feedback and competitive intelligence from field observations and trials
• Assist in training of other Field Applications Specialists and Sales teams
• Train customers on new technologies and support startup activities
• Support quality investigations through process troubleshooting and analysis
• Provide monthly territory activity reports to management

Skills

Customer-focused

Communication skills

Willingness to travel

Troubleshooting

Demonstrations/trials

Team collaboration

Education

Bachelor's degree in Life Sciences/Engineering

Master's degree preferred

Tools

Salesforce

Tableau

System control software

Job description

Join our Bioprocessing team as a Field Applications Specialist-(Chrom/TFF) and play a key role in supporting the successful implementation and application of downstream processing technologies that help accelerate the development and production of innovative therapies for better health for more people. Working closely with customers and internal stakeholders across the Mid-Atlantic/ Southeast territory, you will act as a trusted technical partner, providing application expertise, troubleshooting support, and workflow recommendations that enable customer success. Based in a remote work environment with customer-facing responsibilities across the region, you will contribute directly to the adoption and optimization of Sartorius downstream processing solutions. And it all starts with the ones who move things forward. Like you.The ideal candidate will reside near a major airport in either NJ, PA, MD, or NC

Grow With Us - Your Responsibilities:

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
• Execute application trials, validation activities, proof-of-concept studies, and customer training by designing, coordinating, and documenting customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to continuously expand technical expertise
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications
• Provide monthly territory activity reports and updates to management

What Will Convince Us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
• Master's degree preferred
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial
• Ability to troubleshoot technical and application-related challenges in customer environments
• Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage
• Willingness to travel more than 50% to support customer-facing activities
• Ability to lift up to 50 lbs

Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

We are looking forward to receiving your application.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

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About SartoriusSartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application.

We are looking forward to receiving your application.