Field Applications Specialist (Chrom/TFF Systems) Northeast

sartorius; Massachusetts; Hybrid; USD 90.000 - 117.000; Vollzeit

Benefits dieser Stelle

Professional development

Worklife balance

Zusammenfassung

Sartorius is seeking a Field Applications Specialist-(Chrom/TFF) to support downstream processing solutions. Based remotely, you will serve the Northeast region, translating requirements into product recommendations and conducting trials, training, and troubleshooting to ensure customer success.

Ideal candidates have 3+ years in application support or related roles in downstream process development, with willingness to travel over 50% and strong collaboration across Sales, Product Management and

Qualifikationen

• Experience in downstream processing or MSAT in biologics environments.
• Customer-facing roles with troubleshooting and training responsibilities.
• Ability to translate process requirements into product/workflow recommendations.

Aufgaben

• Support customer evaluations and technical consultations for downstream systems.
• Design, coordinate and document evaluation plans and outcomes.
• Troubleshoot inquiries and coordinate corrective actions with stakeholders.
• Provide technical insights to improve solution fit during opportunity development.
• Capture feedback and share recommendations for portfolio improvements.
• Assist training of other Field Application Specialists and Sales teams.
• Train customers on new technologies and participate in start-up activities.
• Support quality investigations and monthly territory reporting.

Kenntnisse

Customer-facing

Troubleshooting

Technical presentations

Cross-functional collaboration

Training others

Travel readiness

Biologics process development

Ausbildung

Bachelor's degree in Life Sciences

Master's degree preferred

Tools

Microsoft Office

Salesforce

Tableau

System control software

Jobbeschreibung

Join our Bioprocessing team as a Field Applications Specialist-(Chrom/TFF) and play a key role in supporting the successful implementation and application of downstream processing technologies that help accelerate the development and production of innovative therapies for better health for more people. Working closely with customers and internal stakeholders across the Northeast region, you will act as a trusted technical partner, providing application expertise, troubleshooting support, and workflow recommendations that enable customer success. Based in a remote work environment with customer-facing responsibilities across the region, you will contribute directly to the adoption and optimization of Sartorius downstream processing solutions. And it all starts with the ones who move things forward. Like you.

The ideal candidate will reside near a major airport in either MA, NY, CT

Grow With Us - Your Responsibilities:

• Support customer evaluations, application assessments, and technical consultations by translating process requirements into appropriate product and workflow recommendations to accelerate adoption of downstream systems including centrifugation, columns, chromatography systems, TFF systems, and associated consumables
• Execute application trials, validation activities, proof-of-concept studies, and customer training by designing, coordinating, and documenting customer-specific evaluation plans, onboarding activities, and outcomes to drive successful implementation
• Troubleshoot technical inquiries, application challenges, and product performance issues by analyzing customer processes and coordinating corrective actions with relevant stakeholders to protect customer productivity
• Provide application expertise throughout opportunity development by contributing technical insights, competitive positioning, and solution recommendations that improve the technical fit of proposed solutions
• Capture customer feedback, application trends, and competitive intelligence through analysis of field observations, trial results, and product usage patterns, and share recommendations that support portfolio enhancement initiatives
• Support the training and development of other Field Application Specialists and members of the Sales organization on assigned technologies and processes
• Train customers on new technologies, support initial start-up activities, and participate in internal learning opportunities to continuously expand technical expertise
• Support Quality investigations and complaint resolution activities through process troubleshooting and technical analysis of customer applications
• Provide monthly territory activity reports and updates to management

What Will Convince Us:

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience
• Master's degree preferred
• 3+ years of experience in application support, technical support, field applications, laboratory operations, process development, or other customer-facing roles within downstream process development, MSAT, cGMP manufacturing, or technology transfer environments
• Experience in biologics manufacturing; exposure to cell and gene therapy applications is an advantage
• 1+ years of in-depth knowledge of biologics process development and scale-up for monoclonal antibodies; experience with additional modalities is beneficial
• Ability to troubleshoot technical and application-related challenges in customer environments
• Hands-on capability to perform demonstrations, trials, evaluations, and customer training while documenting findings, outcomes, and technical recommendations in a structured manner
• Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders within a matrix organization
• Strong customer focus with the ability to understand customer needs and translate them into practical application solutions
• Excellent communication and presentation skills with the ability to explain technical value to a broad range of stakeholders
• Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is an advantage
• Willingness to travel more than 50% to support customer-facing activities
• Ability to lift up to 50 lbs

Salary range is $90,000-$116,530 (depending on qualifications), plus a sales incentive plan, and car allowance.

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service