Field Application Specialist

Clarapath; New York, Northern (NY, KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Equity opportunities

Life & disability insurance

401(k) contributions

HSA & FSA options

Paid time off & holidays

Daily catered lunch

Wellness programs

Collaborative culture

Job summary

Clarapath, a medical robotics company, seeks a Field Application Specialist to support SectionStar and TrimStar Pro systems at customer sites across the continental United States. You will provide hands-on application and technical support, training, and demonstrations to ensure successful integration within laboratory workflows.

The role requires histology knowledge, strong troubleshooting and communication skills, and regular travel.

Qualifications

• Bachelor’s degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or related field.
• HT or HTL certification preferred.
• 2+ years of experience in histology, pathology, or related field.
• Strong understanding of histology workflows and lab equipment troubleshooting.

Responsibilities

• Support implementation, installation, and adoption at customer sites.
• Provide hands-on application and technical support to customers before, during, and after implementation.
• Conduct product demonstrations and customer training on system operation and workflows.
• Develop strong working relationships with histotechnicians, pathologists, and lab managers.
• Troubleshoot workflow, application, and product-related issues and propose solutions.
• Travel to customer sites and represent Clarapath professionally.

Skills

Customer service

Presentation skills

Troubleshooting

Communication of technical information

Travel readiness

Education

Bachelor’s degree in Histology/Biology/Lab Science or related

HT or HTL certification

Tools

Histology equipment

Laboratory equipment troubleshooting

Job description

LOCATION: Hawthorne, NY (on-site) + travel required (continental United States)

TYPE: Full time, regular

COMPENSATION: $100,000 - $130,000/yr

Clarapath is a medical robotics company based in Westchester County, NY, dedicated to transforming and modernizing laboratory workflows. Our mission is to improve patient care by increasing efficiency, reducing costs, and enhancing the quality and consistency of laboratory processes.

Our portfolio includes SectionStar℠ and TrimStar Pro℠, innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow. SectionStar℠ delivers high-quality, consistent tissue sections, while TrimStar Pro℠ streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision, throughput, and reliability.

At Clarapath, we bring together experts across engineering, data science, robotics, healthcare innovation, and laboratory operations. Our R&D team drives innovation, product enhancements, and a strong pipeline of new solutions, while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales, marketing, administrative, and service teams, who work closely together to ensure every customer receives a seamless, personalized experience at every touchpoint.

Role Summary:

The Field Application Specialist will play a critical role in supporting the successful implementation, adoption, and ongoing use of Clarapath’s SectionStar℠ and TrimStar Pro℠ systems. Working closely with customers and internal Engineering, Research & Development, Product, and Service teams, this individual will provide hands‑on application support, conduct product demonstrations and customer training, troubleshoot workflow and technical issues, and help ensure the successful integration of Clarapath’s technology into laboratory environments. We are seeking a proactive, detail-oriented, and customer-focused professional who thrives in a fast‑paced environment, communicates effectively with a variety of stakeholders, and is eager to apply their technical and histology expertise to help advance innovative technology for the pathology and laboratory industry.

Responsibilities:

• Support the implementation, installation, and adoption of Clarapath’s SectionStar℠ and TrimStar Pro℠ systems at customer sites
• Provide hands‑on application and technical support to customers before, during, and after implementation
• Conduct product demonstrations and customer training on system operation, laboratory workflows, and best practices
• Develop strong working relationships with histotechnicians, pathologists, laboratory managers, and other customer stakeholders
• Troubleshoot workflow, application, specimen, and product‑related issues and work collaboratively to identify effective solutions
• Evaluate customer workflows and provide guidance to help customers successfully integrate Clarapath technology into their laboratory environments
• Collaborate with Engineering, R&D, Product, Manufacturing, and Service teams to resolve customer issues and improve product performance
• Gather and communicate customer feedback regarding product functionality, usability, workflow integration, and overall customer experience
• Document customer interactions, technical issues, observations, and resolutions accurately and consistently
• Assist with product testing, validation, and evaluation activities as needed
• Support the development and refinement of training materials, application guides, standard operating procedures, and other customer‑facing documentation
• Identify recurring customer challenges and communicate opportunities for product and process improvements
• Support pre‑sales activities, including product demonstrations, technical discussions, and application‑related customer meetings
• Travel to customer sites, conferences, laboratories, and other locations as required
• Represent Clarapath professionally when interacting with customers, partners, and industry professionals
• Support additional field application and customer success activities as needed

Qualifications:

• Bachelor’s degree in Histology, Biology, Laboratory Science, Biomedical Engineering, or a related scientific or technical field preferred
• HT or HTL certification preferred
• 2+ years of experience in histology, pathology, laboratory applications, technical support, or a related field
• Strong understanding of histology workflows, including tissue processing, embedding, microtomy, sectioning, staining, and slide preparation
• Experience working with laboratory equipment and troubleshooting technical or workflow‑related issues
• Experience providing training, technical support, or customer assistance preferred
• Strong customer service and relationship‑building skills
• Excellent troubleshooting, analytical, and problem‑solving abilities
• Ability to communicate technical information clearly to individuals with varying levels of technical expertise
• Strong written, verbal, and presentation skills
• Highly organized and detail‑oriented with the ability to manage multiple priorities
• Ability to work independently while collaborating effectively with cross‑functional teams
• Comfortable working in a fast‑paced and evolving environment
• Ability and willingness to travel regularly throughout the continental United States
• Prior experience as a Field Application Specialist, Applications Specialist, Clinical Application Specialist, or similar customer‑facing technical role, a plus
• Experience supporting laboratory automation, medical devices, pathology systems, or other laboratory technologies, a plus
• Experience working with automated tissue sectioning or histology equipment, a plus
• Experience supporting product testing, validation, or implementation, a plus
• Familiarity with regulated laboratory or medical device environments, a plus
• Experience delivering technical presentations, product demonstrations, or customer training, a plus
• Ability to translate laboratory needs into practical technical and application solutions, a plus

Physical Requirements:

• Ability to travel regularly to customer sites and other business locations throughout the continental United States
• Ability to work in laboratory and clinical environments while following applicable safety requirements
• Ability to operate and demonstrate technical equipment
• Ability to stand for extended periods during customer training, demonstrations, and laboratory activities
• Ability to occasionally lift and move equipment, supplies, and materials in accordance with applicable safety guidelines

Company Offers:

• Competitive salary & equity opportunities
• Employer-paid life & disability insurance
• 401(k) with company contributions
• HSA & FSA options
• Generous PTO & paid holidays
• Daily catered lunch
• Employee wellness & assistance programs
• Collaborative, innovative, and mission‑driven work environment

Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.