Field Engineering Technician

Clarapath Inc.; New York (NY); On-site; USD 38,572 - 52,348; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Paid time off and holidays

Collaborative work environment

Job summary

A medical robotics company is seeking a Field Engineering Technician based in Hawthorne, NY. The role involves installing and servicing the SectionStar™ device at customer sites across the U.S., requiring technical proficiency and strong troubleshooting skills. The position offers a competitive salary, comprehensive benefits, and a collaborative work environment focused on improving healthcare delivery. Candidates must have strong communication skills and a willingness to travel frequently for on-site duties.

Qualifications

• 2+ years of experience in field service or technical support.
• Strong hands-on troubleshooting skills.
• Ability to lift and maneuver equipment.

Responsibilities

• Install and configure SectionStar™ units at customer locations.
• Perform diagnostics and repair on electro-mechanical systems.
• Document service activities and maintenance findings.

Skills

Troubleshooting mechanical assemblies

Electrical systems diagnosis

Customer service orientation

Technical communication

Education

Associate degree in engineering technology

Bachelor’s degree preferred

Tools

Multimeters

Software tools for diagnostics

Job description

LOCATION: Hawthorne, NY (on-site) + regular travel (50%-75%) to customer sites across U.S.

TYPE: Full time, regular

COMPENSATION: $28.00/hr - $38.00/hr

Clarapath is a medical robotics company based in Westchester County, NY. Our mission is to transform and modernize laboratory workflows with the goal of improving patient care, decreasing costs, and enhancing the quality and consistency of laboratory processes. SectionStar™ by Clarapath is a groundbreaking electro‑mechanical system designed to elevate and automate the workflow in histology laboratories and provide pathologists with the tissue samples they need to make the most accurate diagnoses. Through the use of innovative technology, data, and precision analytics, Clarapath is paving the way for a new era of laboratory medicine.

Role Summary

The Field Engineering Technician will play a critical role in supporting the installation, operation, and service of Clarapath’s SectionStar™, our advanced electro‑mechanical device, at customer sites. This position requires strong technical aptitude, hands‑on troubleshooting skills, and the ability to work independently in dynamic field environments. Working closely with our engineering, manufacturing, and customer support teams, this individual will ensure successful deployments, perform on‑site diagnostics and repairs, and provide valuable feedback to improve product performance and reliability. We are seeking a proactive, detail‑oriented technician who thrives in fast‑paced settings, communicates effectively with customers, and is eager to apply problem‑solving skills to real‑world technical challenges.

Responsibilities

• Install, configure, and commission SectionStar™ units at customer sites
• Perform on‑site diagnostics, troubleshooting, and repair of electro‑mechanical and control‑system components
• Use software tools to diagnose issues, identify root causes, and support machines deployed in the field
• Conduct preventive maintenance and routine system health checks
• Accurately document service activities, maintenance findings, and corrective actions
• Collaborate cross‑functionally with engineering, manufacturing, and customer support teams to communicate field issues and recommend product improvements
• Support beta testing, validation activities, and field deployment of product updates
• Maintain a high level of professionalism and clear customer communication while representing Clarapath
• Ensure compliance with safety protocols, quality standards, and applicable regulatory requirements

Qualifications

• Associate degree or technical certification in engineering technology, electronics, mechanical systems, or a related field (Bachelor’s degree preferred)
• 2+ years of experience in field service, technical support, electro‑mechanical equipment maintenance, or a related role
• Strong troubleshooting skills across mechanical assemblies, electrical systems, sensors, and control hardware
• Experience diagnosing basic electrical issues using multimeters
• Hands‑on experience with wire crimping and cable assembly
• Ability to read and interpret schematics, wiring diagrams, and mechanical drawings
• Comfortable working with software tools and command‑line interfaces with training and guidance from the software team
• Ability to work with small electro‑mechanical components in tight spaces; steady hands required
• Competency in handling warehouse equipment such as hand trucks and electric stackers
• Excellent communication skills, strong customer‑service orientation, and attention to documentation detail
• Ability to travel frequently to customer sites (up to ~50%-75%)
• Ability to lift and maneuver equipment as required for installation and service tasks
• Familiarity with laboratory or medical devices, a plus

Company Offers

• Competitive salary will be commensurate with experience and education
• Comprehensive benefits package available: healthcare, vision, dental and life insurance; 401(k); PTO and holidays
• A collaborative and diverse work environment where our teams thrive on solving complex challenges
• Ability to file IP with the company
• Connections with world‑class researchers and their laboratories
• Collaboration with strategic leaders in healthcare and the pharmaceutical world
• A mission‑driven organization where every team member will be responsible for changing the standards of delivering healthcare

Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition to federal law requirements, Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.