Field Application Scientist - Southwest

Alamar Biosciences; San Diego (CA); On-site; USD 120,000 - 140,000; Full time

Job summary

Alamar Biosciences, Inc. is seeking a Field Application Scientist to drive technical and scientific support for its automated proteomics instrument system across North America. You will train customers, manage support cases, and collaborate with R&D, sales, and marketing to position our biomarker discovery platforms.

The role emphasizes hands-on instrument support, content development, and voice-of-customer inputs for product improvements in a rapidly growing company.

Qualifications

• MS or PhD in molecular biology or related area with experience in biomarker discovery.
• At least 2 years of progressively responsible experience in customer support, especially technical/applications support in proteomics/NGS.
• Experience in immunoassay development preferred.
• Residence near a major metro area within the territory (San Diego/LA/Las Vegas/Phoenix preferred).
• Strong problem-solving, process improvement mindset and commitment to quality.

Responsibilities

• Be the primary contact for technical and scientific support for territory customers.
• Conduct remote and in-lab product training and evaluations for customers.
• Manage technical support cases and escalations with timely resolutions.
• Contribute to building the technical knowledgebase and scalable support processes.
• Apply expertise in biomarker discovery to guide our proteomics platform development.

Skills

Biomarker discovery

Customer support

Proteomics

NGS

Immunoassay development

Education

MS/PhD in molecular biology

Job description

At Alamar, we are passionate about enabling our customers to make scientific discoveries that translate into clinical outcomes and benefit patients. Our team is growing quickly as we develop innovative approaches to measure critical protein biomarkers from liquid samples that can enable the earliest possible detection of disease. We believe the next frontier in biology is enabled by measuring proteins at higher sensitivity in highly multiplexed assays at the push of a button, which is something only Alamar can do. As we build our team, we seek collaborative, driven, intellectually curious people committed to solving complex challenges. Our culture rewards accountability and cross functional teamwork because we believe this enables the kind of breakthrough thinking that will accelerate our mission.

We are searching for a Field Application Scientist with expertise in the application of instrumentation and molecular assays in the discovery and implementation of biomarkers. This role will leverage your expertise to provide scientific and technical support to Alamar’s automated instrument system for high-precision proteomic analysis. Reporting to the Senior Director of Application Support, you will collaborate closely with the sales, marketing and research and development teams to continue to grow our North American business. The Field Application Scientist will collaboratively work as part of the commercial team to support conference and department presentations, content development and competitive analysis. This is a hands‑on role that offers the opportunity to make a significant impact on life science research and early disease diagnosis within a rapidly expanding company.

Responsibilities:

• Be the primary point of contact for technical and scientific support needs for territory customers as well as providing technical support.
• Conduct remote and in‑lab product training and evaluations for customers.
• Manage technical support cases and associated escalations ensuring customers receive timely and accurate resolutions.
• As a foundational member of the team, contribute to the building of the technical knowledgebase and processes to facilitate scaling of support as the user base expands.
• Apply your expertise in biomarker discovery to guide the development, enhancement and positioning of our proteomics platform.
• Collaborate with internal R&D teams during the product development cycle, providing critical insights and technical support.
• Contribute to the creation of customer training materials and documentation, working closely with internal resources.
• Ass ist in the scaling of our CRM toolset, ensuring effective integration with ERP and marketing automation.
• Deliver scientific presentations at conferences and webinars, showcasing the capabilities of Alamar's products.
• Provide expert technical knowledge during discussions about Alamar's product offerings.
• Cultivate and manage collaborations with Key Opinion Leaders (KOLs) in coordination with sales, marketing and R&D teams.
• Handle customer complaints and accurately track them using CRM systems.
• Gather valuable Voice of Customer insights to inform product improvements.

Qualifications:

• M.S. or Ph.D. in molecular biology or related area of study with experience in biomarker discovery.
• A minimum of 2 years of progressively responsible experience in customer support functions, particularly in technical and application support and preferably in the fields of proteomics, NGS, or related life sciences.
• Candidates with experience in immunoassay development are given higher priority.
• Residence near major metro area within territory. San Diego, Los Angeles, Las Vegas, or Pheonix metro areas are preferred.
• Pragmatic thinker with a clear and effective approach to problem‑solving.
• Strong orientation towards process improvement and unwavering commitment to quality.
• In -depth understanding of preparing materials for product applications and post‑launch support.
• Excellent relationship‑building skills, with the ability to engage effectively with diverse personalities both inside and outside the company.
• Outstanding written, verbal, and presentation skills, capable of conveying complex information with clarity.
• If you are a dedicated individual with a passion for advancing disease detection, we invite you to join our innovative team at Alamar Biosciences. You will have the opportunity to shape the future of proteomics and make a meaningful impact on the world of scientific research and healthcare.

The base salary range for this full‑time position is $120,000 - $140,000 + bonus + equity + benefits. Our salary ranges are determined by work location, job‑related skills, experience, and relevant education or training. The ranges displayed on each job posting reflect the minimum and maximum target for new hire salaries but are subject to change if the leveling of the role is adjusted. Your recruiter can share more about the specific salary range during the hiring process.

Please Note - We participate in E‑Verify to confirm authorization to work in the United States.

Voluntary Self-Identification

As set forth in Alamar Biosciences’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.