Field Application Scientist I (FISH)

Greenhouse Software, Inc.; Northern (KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Company Bonus scheme

Pension Plan

Job summary

OGT is a leading genomic solutions provider seeking a Field Application Scientist I (FISH) for North America. You will train customers on Cytocell FISH products and provide expert technical support while supporting the commercial team in pre- and post-sales activities.

The role requires strong communication, a scientific background, ASCP CG certification, and up to 50% travel. Remote work from a home office is supported with travel to customers and exhibitions.

Qualifications

• Bachelor’s degree or higher in a scientific discipline.
• Minimum of 3 years hands-on FISH experience in Haematology, FFPE, Bladder or Constitutional samples.
• Demonstrated FISH troubleshooting experience and strong analytical skills.
• ASCP(CG) certification and ISCN nomenclature knowledge are preferred.
• Excellent written and spoken English with clear, concise communication.
• Willingness to travel ~50% to visit customers and attend events.

Responsibilities

• Deliver training on Cytocell FISH products including probes and pretreatment kits.
• Provide technical support for FISH products and troubleshoot issues.
• Collaborate with North American Commercial team in pre- and post-sales scenarios.
• Coordinate with Marketing, R&D, and Quality to ensure top-tier customer service.
• Capture customer feedback to aid future product development.
• Engage with customers to understand needs and apply ongoing learning.
• Other duties and projects as assigned.

Skills

Excellent English communication

Customer service oriented

Time management

Attention to detail

Presentation skills

Analytical and judgement skills

Team collaboration

Travel readiness

Education

Bachelor’s degree or higher in Scientific Discipline

Tools

PowerPoint

Job description

OGT is a leading global provider of clinical and diagnostic genomic solutions. We believe in creating products and partnerships that enable clinicians to deliver personalised healthcare to patients and that empower clinical researchers to develop the next generation of precision medicines.

An opportunity has arisen in our North America commercial team for a Field Application Scientist I (FISH).

You would be responsible for technical support and customer training for our Cytocell™ FISH products as well as supporting the commercial team in a pre- and post-sales capacity. We seek someone who is a self-motivated, critical thinker capable of adapting quickly to fluid scenarios utilizing their technical expertise with the goal of providing high level customer service.

Your duties will include:

• Deliver training on OGT’s Cytocell™ FISH products including probes, FFPE pretreatment kits, and ancillaries
• Provide technical support for our FISH products
• Work collaboratively with the North American Commercial team in pre and post-sales scenarios for Cytocell™ FISH products
• Work with Commercial, Marketing, R&D, and Quality teams to ensure the highest levels of customer service to accounts
• Understand customer needs and application of Cytocell™ FISH products utilizing continual learning of technologies, products and marketplace
• Provide customer requirements and feedback to facilitate Marketing and R&D teams for development of future products
• Other duties and projects as assigned.

What we’re looking for in you:

• Bachelor’s degree or higher in Scientific Discipline
• Minimum of 3 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Thorough knowledge of Cytogenetic/FISH applications techniques required
• Excellent written and spoken English, along with the ability to communicate clearly and concisely
• Customer service oriented
• Well organized in approach with good time management
• Effectively manage multiple tasks/accounts/priorities simultaneously
• Able to work collaboratively with customers and colleague’s with excellent attention to detail
• Strong analytical and judgement skills
• Remote employee based out of a home office
• Availability for minimum of 50% business travel to visit/support customers and attend appropriate exhibitions (ability to travel to Canada required and occasional travel to UK required).
• Minimum of 5 years hands-on experience processing FISH (Haematology, FFPE, Bladder and Constitutional) and performing analysis
• Demonstrated FISH troubleshooting experience
• ASCP(CG) certification
• Understanding and application of ISCN nomenclature
• Familiarity and experience with FISH automation systems
• Excellent presentation skills (PowerPoint competent)
• Understanding of CAP, CLIA and other NA clinical lab accreditations.

In return you will receive:

• Company Bonus scheme
• Pension Plan