Field Application Engineer Level 4

ZEISS Group; Lansing (MI); On-site; USD 85,000 - 140,000; Full time

Benefits offered by this job

Medical

Vision

Dental

401k Matching

Employee Assistance Programs

Vacation and sick pay

Job summary

ZEISS Group in the United States offers a Field Applications Engineer role supporting pre-sales demonstrations and post-sales application support for Industrial Metrology systems. You will aid the sales team with product demonstrations, software/hardware integration, and technical training.

The position requires a four-year degree in Engineering, Computer Science, or Physics, strong communication skills, travel, and US citizenship for ITAR compliance.

Qualifications

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• The FAE Level 4 has all the same core requirements of Level 1,2&3 but adds an 8 year minimum experience requirement in the role of Field Applications Engineer Level 3. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self-starter, comfortable working independently.
• Proficient at Microsoft 365 and related software packages.
• Valid driver’s license
• Position requires U.S. citizenship due to applicable ITAR requirements.

Responsibilities

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM) dealer network in North America.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical training programs to the field sales personnel and IM dealer network.
• Provide technical after-sales support for customers to help ensure successful use of ZEISS systems.
• Respond to customer software/application support questions and assist in product testing and reporting.
• Travel as required to support customers and training events (45–70%).

Skills

Verbal communication

Presentation skills

Reading engineering drawings

3D mathematics

Programming in scientific languages

Independent work

Microsoft 365

Education

Four-year degree in Engineering/Computer Science/Physics

Tools

Microsoft 365

Job description

About Us

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstrations, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Provide technical consultation to field sales personnel and the Industrial Metrology (IM)

• dealer network in matters relating to advanced applications and systems.
• Facilitate the flow and accuracy of technical information to the field sales force.
• Maintain a focus on advanced applications and new ZEISS technology.
• Support the introduction of new products into the North American Market.
• Provide technical training programs to the field sales personnel and IM dealer network.
• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.
• Provide technical after-sales support for customers to help insure successful use of ZEISS systems.

Provide customer training as needed to supplement the Applications Engineering staff

• Provide support for all Carl Zeiss Industrial Metrology systems
• Respond to all customer related software/applications support questions.
• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.
• Aid with software & system testing in support of product development.
• File accurate software performance reports.

Provide technical after-sales support for customers to help ensure successful use of our system.

• Provide applications expertise for necessary project-related activities
• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.
• Estimate anticipated Gage R&R results.
• On-site implementation of quoted application items.

The ability to understand and support IT related issues

• Windows Operating System knowledge.
• Networking.
• Database Management.

The ability to understand Statistical Process Control (SPC) concepts.

The ability to understand Geometric Dimensioning & Tolerancing (GD&T).

Do you qualify?

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.
• The FAE Level 4 has all the same core requirements of Level 1,2&3 but adds a 8 year minimum experience requirement in the role of Field Applications Engineer Level 3. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
• Able to read and understand engineering drawings.
• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.
• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.
• Self-starter, comfortable working independently.
• Proficient at Microsoft 365 and related software packages.
• Valid driver’s license
• Position requires U.S. citizenship due to applicable ITAR requirements.

Working Environment

• Ability to write clear and concise technical reports.
• Ability to perform in a Teacher/Trainer related capacity as necessary during product demonstrations or customer training classes and relate the benefits of our products to problem solutions for customers.
• Excellent problem-solving skills with the ability to work independently from problem statement to solution.
• Ability to learn independently to find solutions to potential customer measurement problems.
• Ability and willingness to travel in the USA and internationally (45-70%).

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).