Field Application and Training Specialist

MGC Diagnostics; Fort Snelling Unorganized Territory (MN); On-site; USD 70,000 - 74,000; Full time

Job summary

MGC Diagnostics is seeking a Field Application and Training Specialist to provide high-quality applications support and training for customers in the medical device industry. The role requires effective communication skills and a foundational knowledge of respiratory therapy or exercise physiology. This opportunity includes significant customer interaction and travel, emphasizing the importance of customer satisfaction and product understanding.

Benefits

Medical insurance

Vision insurance

Tuition assistance

Disability insurance

401(k)

Qualifications

• 2+ years of clinical experience as a Board certified respiratory therapist or exercise physiologist.
• Inter-department networking and PC experience required.

Responsibilities

• Provide applications and educational support for customers and sales representatives.
• Responsible for training technical support staff and educating sales representatives.

Skills

Time Management

Presentation Skills

Customer Focus

Change Management

Strategic Skills

Business or Job-Specific Knowledge

Education

Associate degree in respiratory therapy, exercise physiology, or a related field

B.S. or M.A. in respiratory therapy, exercise physiology, or a related field

Job description

Field Application and Training Specialist

Join to apply for the Field Application and Training Specialist role at MGC Diagnostics

Field Application and Training Specialist

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Join to apply for the Field Application and Training Specialist role at MGC Diagnostics

This range is provided by MGC Diagnostics. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $74,000.00/yr

Direct message the job poster from MGC Diagnostics

Provide the highest quality education and applications support to our customers and potential customers in the form of sales product demonstrations, applications support, education, and technical support either in person, or via telecommunications. Education provided to our customers and our internal staff will be conducted in a professional manner, with an emphasis on the quality, efficiency and state-of-the-art system characteristics provided by our company's products.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide applications and educational support for our customers and sales representatives.
• Responsible for the education of our Technical Support staff, which will enable them to professionally respond to customer inquiries.
• Provide education to MGCD sales representatives and customers that will allow them to operate their system in an efficient manner and realize that MGC Diagnostics understands the importance of placing customers at the forefront of our concerns.
• Training will be professionally taught with an emphasis on our technology and quality. Trainers will be responsible for education materials.
• Applications Support personnel will maintain close interface with Marketing Product Managers to assist in validation of new products and provide detailed specifications for all new products as requested.
• Applications Support personnel will serve as the focal point for all product development issues, interfacing with R&D, Technical Support, Quality Assurance, Sales and Manufacturing as necessary.
• Provide sales applications support, which will include general applications questions and/or product demonstrations, development of sales support materials, development of sales and customer training programs, and all other sales support related projects assigned.
• Provide management with timely written reports on recommendations, progress, and concerns. Become knowledgeable of accounts and alert management to any potential concerns.
• Accept other responsibilities as assigned.
• Complete training as identified by standard operating procedures and procedural work instructions.
• Regular attendance is an essential job function.
• Follow all company policies and procedures relating to confidential propriety information (CPI) including, but not limited to, what is outlined in the Confidentiality and Non-Solicitation Agreement.

Competencies/Success Factors

• Business or Job-Specific Knowledge
• Time Management
• Presentation Skills
• Customer Focus
• Change Management
• Strategic Skills

Supervisory Responsibility

This position has no supervisory responsibilities.

The environment is fast paced; time pressured and requires accuracy. Will be required to regularly multi-task between projects, move throughout customer facilities and effectively communicate. The customer environment will vary but include (but is not limited to): hospitals (to include patient areas), clinics and doctors’ offices.

• Some overtime required.
• Valid driver’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent standing, sitting, walking, bending, stooping, twisting and occasional crawling.
• Occasional lifting up to 50 lbs., occasional heavier lifting.
• Occasional pushing, pulling and handling of materials.

Travel

Business travel by plane or car. Overnight travel up to 85% to include some weekends.

Required Education And Experience

• Associate degree in respiratory therapy, exercise physiology, or a related field.
• Board certified or registered respiratory therapy, pulmonary function technologist, or exercise physiology with 2 or more years of clinical experience.
• Inter-department networking and PC experience.
• Ability to effectively communicate in English. Excellent written and verbal communication skills.
• Must be located in New York, Virginia, North Carolina, New Jersey or DC to be considered for this role.

Preferred Education And Experience

• B.S. or M.A. in respiratory therapy, exercise physiology, or a related field.
• Strong problem solving and troubleshooting skills.

Additional Eligibility Qualifications

None required for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MGC Diagnostics is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Training

• Industries

  Medical Device

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Inferred from the description for this job

Medical insurance

Vision insurance

Tuition assistance

Disability insurance

401(k)

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